ABRAHAM R. BUSTAMANTE
San Diego,CA
Summary
With over 12 years of progressive experience in banking, finance, and team leadership, I am a top-performing professional excelling in managing high balance and core consumer and business accounts. Expertise lies in building and maintaining long-term client relationships to effectively meet their financial needs. Skilled team leader consistently exceeding production goals and prioritizing exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
AVP Business Banking Relationship Manager
Citibank N.A.
06.2024 - Current
- Acquire, manage, and retain a portfolio of 300 business clients for 16 assigned branches in all San Diego County; provide business deposit and cash management solutions and manage business credit opportunities
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Increased revenue by developing targeted sales strategies tailored to specific customer segments.
- Collaborated with VPs in order to grow business partners through prospecting and follow-up activities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Assisted clients in navigating complex regulatory requirements when applying for loans or other forms of financing.
- Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
- Enhanced customer retention rates through proactive relationship management strategies.
Business Relationship Manager I
JP Morgan Chase Bank N.A.
02.2023 - 05.2024
- Work closely with branch bankers to develop partnerships and identify business clients needs to increase branch productivity and profitability
- Acquire, manage, and retain a portfolio of 100 business clients for 3 assigned branches; provide business deposit and cash management solutions and manage business credit opportunities
- Providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
- Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business
- Identify steps and strategies necessary to effectively maintain and build relationships
- Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
- Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements
- Work closely with business clients and partners to offer appropriate business solutions tailored to clients’ specific needs
- Responsible for generating fee income from services offered by the bank such as merchant services, business credit cards, remote deposit capture, cash management products and payroll
AVP Business Banker
MUFG Union Bank N.A.
10.2020 - 02.2023
- Responsible for servicing and maintaining business relationships and acquiring new business relationships to the bank
- Work closely with business clients and partners to offer appropriate business solutions tailored to clients’ specific needs
- Responsible for generating fee income from services offered by the bank such as merchant services, business credit cards, remote deposit capture, other cash management products and payroll
- Responsible for generating direct business loans and lines
- Responsible for new deposits acquisition and retention
- Direct branch business partner for El Cajon office responsible for leading branch team huddles to keep employees informed on business products and services, motivating team to generate partner introductions and provide feedback and recognition for their efforts
- Consistently ranking within top 5 business bankers for Union Bank for meeting and exceeding on lending, fee income and deposit acquisition goals
- Business Banker Top Performer Award 2021
- Regional President's Award as the most valuable business partner in the San Diego Central Inland Region in 2021
- Recognized for volunteer participation in 2021
- Invited on numerous regional video conference calls as a special guest to share best practices and business updates with all branch teams for the San Diego Central Inland region to increase business activities and production
- Received numerous compliments and letters by clients for providing a great client experience
- Managed projects efficiently, ensuring timely delivery and high-quality results.
Senior Relationship Banker
MUFG Union Bank N.A.
08.2018 - 10.2020
- Responsible for servicing and maintaining business and personal relationships while also generating new business and revenue
- Work closely mostly with business clients and offer appropriate solutions including merchant services, remote deposit, cash management products and lending
- Work closely with consumers opening accounts and performing maintenance needed as well as deepening relationships by processing home equity loans, mortgage referrals and increasing deposit and client retention
- Top #1 Banker in the San Diego Central Inland region with most business and personal loans for 2019’s fiscal year
- Top #1 and #2 Banker in investment revenue for 2019 and 2020 respectively with UnionBanc Investment Services in the San Diego Central Inland region
- Top # 1 Banker in sales production for the second half of fiscal year 2020
- Top # 5 Banker in sales production for the first quarter of fiscal year 2021
AVP Relationship Banker/Small Business Specialist
JPMorgan Chase Bank N.A.
07.2016 - 08.2018
- Expanded customer relationships by owning customer issues from start to finish and maintaining a regular follow-up process and building rapport with each customer
- Worked closely with management to strategize sales techniques to increase branch production and improve customer experience
- Maximized sales behaviors to increase individual consumer, business, and lending goals
- Consistently recognized within top performers with balanced production within the district
- Ensured that customer concerns were handled efficiently to maintain positive customer relations
- Submitted loan applications, mortgage referrals, and opened new deposit accounts for consumer and business clients
- Often recognized by clients, branch manager and market director for finding solutions on challenging situations and creating outstanding customer experience
- Partnered with our loan officers, business bankers, and financial advisors to ensure my customer got access to experts who can assist them with their specific financial needs
- Experienced with performing overrides in high amount transactions by also adhering to policy and procedures and risk assessment
- Consistently assisted branch management by performing ATM, cash recycler, main vault, and cash box audits in a timely manner
- Received an overall 'Exceeded expectations' on two consecutive annual employee reviews
- Managed the branch in the absence of the Branch Manager regularly
AVP Personal Banker/Small Business Specialist
JP Morgan Chase Bank N. A.
06.2013 - 07.2016
- Skilled in assessing customer needs, providing recommendations, and building customer relationships to optimize sales opportunities with new and existing customers
- Met and exceeded sales goals in opening new accounts, loan volume, credit products, and deposit goals
- Ensured compliance with banking policies and procedures
- Submitted loan and line of credit applications, mortgage and investment referrals, open new demand deposit accounts, wire transfers, notaries, and service client needs
- Experienced at processing teller transactions
- Worked closely with management to ensure appropriate scheduling of audits to ATMS, cash vaults and tellers
- Received an overall 'High meet expectations' on annual employee reviews
- Consistently recognized as top 5 performer of the San Diego metro district
Teller
JP Morgan Chase Bank N.A.
05.2012 - 06.2013
- Organized, stocked, and maintained the teller window area
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Exceeded teller to banker referral goals by consistently identifying new opportunities with clients at the teller line
- Assigned as main vault custodian within 6 months of employment
- Received regional branch recognition award for exceptional customer service
- Received an overall 'High meet expectations' on annual employee review
- Promoted to Personal banker after one year in the teller position
Education
High School Diploma -
COBACH
Mexico08-2004
Skills
- Bilingual Spanish/English
- Team leadership
- Self-motivated and positive attitude
- Excellent customer service
- Process implementation
- Client assessment and analysis
- Natural at multitasking
- Goal oriented
- Compliance, banking laws and regulations
- Financial analysis
- Savvy relationship builder
- Staff development
- Operations oversight
Licenses and registrations
- FINRA Series 6 license
- FINRA Series 63 license
- CA Life & Health License
Languages
Spanish
Native or Bilingual
Timeline
AVP Business Banking Relationship Manager
Citibank N.A.
06.2024 - Current
Business Relationship Manager I
JP Morgan Chase Bank N.A.
02.2023 - 05.2024
AVP Business Banker
MUFG Union Bank N.A.
10.2020 - 02.2023
Senior Relationship Banker
MUFG Union Bank N.A.
08.2018 - 10.2020
AVP Relationship Banker/Small Business Specialist
JPMorgan Chase Bank N.A.
07.2016 - 08.2018
AVP Personal Banker/Small Business Specialist
JP Morgan Chase Bank N. A.
06.2013 - 07.2016
Teller
JP Morgan Chase Bank N.A.
05.2012 - 06.2013
High School Diploma -
COBACH
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