ABRAHAN ALFONSO CARPIO DURAN
Katy,TX
Summary
Accomplished Senior Manager with over 25 years of experience in the Oil and Gas industry, specializing in Digital Transformation, Operations Management, Service Delivery, and Project Management. I have a proven track record of leading cross-functional teams to enhance service excellence, streamline processes, and attain high levels of client satisfaction. My strong client relationship management skills have been instrumental in fostering trust and driving customer retention. I possess expertise in driving continuous improvement and overseeing complex projects within international environments.
Overview
26
26
years of professional experience
5
5
Certification
Work History
Country Head Manager Americas
Lera Technologies
Houston, TX
12.2024 - Current
- Develop and execute managed services strategies to drive business expansion and service excellence across the Americas.
- Define SLAs and KPIs to enhance service quality, efficiency, and customer satisfaction.
- Oversee multi-disciplinary teams and technical service operations to ensure seamless service delivery.
- Foster strong client relationships, proactively addressing concerns and driving customer retention.
- Optimize cost structures and operational workflows, improving profitability and service efficiency
Regional Support Manager
SLB (a.k.a Schlumberger)
Houston, TX
02.2021 - 01.2024
- Managed end-to-end support delivery for petro-technical applications (Level 1) and cloud-based applications on Google and Azure platforms (Level 2).
- Led 24/7 international client support by collaborating with cross-regional teams, achieving high-level performance and reducing escalation rates by 23%.
- Customer Satisfaction increased by 15% through detailed analysis of client requests and proactive ticket monitoring.
- Improved support closure rates from 76% to 85% by leveraging analytics data and optimizing workflows.
Learning Solutions Manager
SLB (a.k.a Schlumberger)
Houston, TX
02.2017 - 02.2021
- Led strategic technology projects, implementing innovative learning solutions that enhanced client capabilities and increased users by 36%.
- Boosted customer satisfaction to 91% through effective cross-functional collaboration and alignment with client requirements.
- Managed a team of 14 members, overseeing seamless integration of the NExT platform and driving the global technology refresh of the LMS system, impacting over 8,000 users.
Geoscience & Drilling Hub Manager
SLB (a.k.a Schlumberger)
Pune, India
05.2014 - 02.2021
- Established and scaled a Geoscience and Drilling Hub, managing a team of 8 direct and 60 indirect reports, achieving billable utilization of 85-87%.
- Expanded supported Structure from 3 to 7 and grew the team from 4 to 45, serving key clients such as Chevron, Shell, OXY, and BP.
- Maintained consistent cost recovery between 80-100%, contributing to financial and operational success.
Senior Project Manager
RTDDC (Real Time Drilling Decision Center)
Ahmadi, Kuwait
01.2013 - 05.2014
- Spearheaded the successful delivery of a $10M+ Real-Time Drilling Decision Center (RTDDC) project for Kuwait Oil Company, overseeing the full lifecycle from requirements definition to commissioning of two RTDDCs and the rollout of real-time data acquisition solutions across 27 drilling rigs.
- Led the technical architecture and end-to-end workflow definition, from rig-site data acquisition (via WITS and WITSML feeds) through secure data transmission and quality control to real-time visualization and analytics dashboards used by drilling engineers and geomechanics teams at the decision center.
- Applied deep knowledge of WITSML (Wellsite Information Transfer Standard Markup Language) to design and implement standardized data exchange protocols across rig systems, ensuring high data fidelity and seamless integration with corporate drilling and reporting platforms.
- Defined and validated real-time operational workflows, including data acquisition from surface and downhole sensors across multiple vendor tools, transformation, contextual tagging, exception flagging, and event-based alerting all in compliance with Energistics WITSML standards significantly enhancing operational safety and empowering timely, data-driven decisions by drilling engineers.
- Collaborated with cross-disciplinary teams (IT, drilling, geoscience, and service providers) to deploy secure, scalable infrastructure using industry-grade real-time data hubs, resulting in faster time-to-insight and improved rig performance monitoring.
Quality Operation Support Manager
SLB (a.k.a Schlumberger)
Kuwait
06.2009 - 12.2012
- Directed regional quality operations across Kuwait, Saudi Arabia, and Bahrain, leading strategic initiatives that improved service quality KPIs from 53% to 97% in under two years, while aligning delivery standards with corporate and industry benchmarks.
- Championed implementing Oil & Gas industry best practices (ISO 9001, API Q1, and Schlumberger's internal OFS QMS) to reinforce process consistency, risk mitigation, and nonconformance prevention in support services.
- Introduced a rigorous Root Cause Analysis (RCA) and Lessons Learned framework to address recurring field challenges, improving service reliability and customer satisfaction.
- Conducted regular internal audits, compliance reviews, and quality control workshops across multiple business lines, ensuring 100% adherence to operational, HSE, and quality management standards.
- Acted as regional quality advisor during high-risk projects, integrating continuous improvement methodologies (Lean, Six Sigma) into service delivery and maintenance processes to optimize performance and reliability.
Education
Master of Business Administration - Oil and Gas Management
Caribbean University
Bachelor of Science - Systems Engineering
IUPFAN Instituto Universitario Politecnico De Las Fuerzas Armadas Nacionales
Technical Degree - System Design and Analysis
IUPFAN Instituto Universitario Politecnico De Las Fuerzas Armadas Nacionales
Websites
Certification
- ITIL v4 Foundation Certification
- Google Cloud Platform (GCP) Fundamentals
- Azure Cloud Solutions Architect Training
- Digital Transformation in Oil & Gas
- Schlumberger Leadership Academy
Skills
Staff training and development
Employee onboarding
Operations management
Inventory management
Organizational improvement
Strategic planning
Cross-functional communication
Business performance management
Cross-functional team leadership
Teamwork and collaboration
Customer service
Problem-solving
Excellent communication
Team leadership
Decision-making
Customer relations
Customer service expertise
Project management
Support services
Performance management
Technical support
Decisive Decision-making
Quality control
Accomplishments
- Supervised team of 100+ staff members.
- Collaborated with team of 50+ in the development of RTDDC Project in KOC.
- Achieved Creation of Geoscience & Drilling Data Hub (Pune) by completing the integration of 4 Domains and 2 Remote Managed Services with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Full Professional
Spanish
Native or Bilingual
Software
Microsoft suite
Oracle Database
DELFI Platform
Timeline
Country Head Manager Americas
Lera Technologies
12.2024 - Current
Regional Support Manager
SLB (a.k.a Schlumberger)
02.2021 - 01.2024
Learning Solutions Manager
SLB (a.k.a Schlumberger)
02.2017 - 02.2021
Geoscience & Drilling Hub Manager
SLB (a.k.a Schlumberger)
05.2014 - 02.2021
Senior Project Manager
RTDDC (Real Time Drilling Decision Center)
01.2013 - 05.2014
Quality Operation Support Manager
SLB (a.k.a Schlumberger)
06.2009 - 12.2012
Master of Business Administration - Oil and Gas Management
Caribbean University
Bachelor of Science - Systems Engineering
IUPFAN Instituto Universitario Politecnico De Las Fuerzas Armadas Nacionales
Technical Degree - System Design and Analysis
IUPFAN Instituto Universitario Politecnico De Las Fuerzas Armadas Nacionales
Similar Profiles
SIDDA AKHILESHSIDDA AKHILESH
Data Engineering Intern at Lera TechnologiesData Engineering Intern at Lera Technologies
Shivani BhagwatShivani Bhagwat
Project Manager at Lera Technologies Inc.Project Manager at Lera Technologies Inc.
Rishita RajRishita Raj
IT Project Manager at Micron TechnologiesIT Project Manager at Micron Technologies
LAUREN AUSTINLAUREN AUSTIN
Ambassador Resource Specialist at AbbVie PharmaceuticalsAmbassador Resource Specialist at AbbVie Pharmaceuticals
Justin NgJustin Ng
Chef at Compass Group USAChef at Compass Group USA