Abrahim Alrawashdeh
ANN ARBOR,MI
Summary
Innovative and strategic HR Executive with 3 years of forward-thinking personnel leadership experience. Personable and perceptive champion of corporate and team member success with proven impeccable ethics and business sense. Recruits and hires top talent, delivers expert staffing support to management and mobilizes engaged and loyal corporate business units.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
UNIVERSITY OF MICHIGAN
06.2023 - Current
- Counted, measured, and compounded medications following standard procedures
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Stocked, labeled, and inventoried medication to keep accurate records
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Sales Representative
MDEN
01.2019 - 07.2023
- Provided primary customer support to internal and external customers about 150 customers per day.
- Tracked customer service cases and updated service software with customer information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed timely and effective replacement of damaged or missing products
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Delivered prompt service to prioritize customer needs
- Trained staff on operating procedures and company services.
Assistant Manager
Blvd Med Spa
01.2020 - 05.2023
- Responded to customer requests for products, services, and company information
- Maintained human resources regulatory compliance with local, state and federal laws.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Provided primary customer support to internal and external customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Promptly responded to inquiries and requests from prospective customers
- Oversaw and managed hiring process and assisted human resources
- Responded to inquiries by answering telephone calls, in-person questions and emails
- Answered and redirected incoming phone calls for office
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Created employee schedules to align coverage with forecasted demands
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
HR Administrative Assistant
Blue Diamond Limousines
03.2020 - 02.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff
Education
Associate of Arts - Human Resources Management
Washtenaw Community College
Ann Arbor, MIBBA - Human Resources Management
Eastern Michigan University
Ypsilanti, MISkills
- New Hire Onboarding
- HR Strategy
- Staff supervision
- Budgeting
- Staff Management
- Languages
Accomplishments
- Customer Relations
- Excellent
- Product promotions
- Very Good
Additional Information
- Trained 6 new pharmacy technicians on pharmacy policies, procedures, and best practices. Supervised team of 12 staff members.
Timeline
Pharmacy Technician
UNIVERSITY OF MICHIGAN
06.2023 - Current
HR Administrative Assistant
Blue Diamond Limousines
03.2020 - 02.2022
Assistant Manager
Blvd Med Spa
01.2020 - 05.2023
Sales Representative
MDEN
01.2019 - 07.2023
Associate of Arts - Human Resources Management
Washtenaw Community College
BBA - Human Resources Management
Eastern Michigan University