Abrahim Shariff
Dearborn,MI
Summary
Driven by a results-focused approach, I leveraged my warranty management and problem-solving skills at Magna to enhance compliance, reduce costs, and improve team performance. My expertise in technical knowledge and leadership fostered a collaborative environment, significantly boosting efficiency and achieving key operational improvements.
Overview
11
11
years of professional experience
Work History
Warranty Analyst
Magna
08.2022 - Current
- Coordinated with legal department to review and update warranty policies as needed, ensuring compliance with industry regulations.
- Maintained warranty analyst expertise through continuous learning and staying updated on industry trends and best practices.
- Analyzed product return data to identify trends in defects or damages that could impact future warranties or recalls.
- Negotiated with suppliers and manufacturers for better warranty terms, reducing costs for the company.
- Collaborated with cross-functional teams to evaluate and analyze warranty data, identifying trends and areas for improvement.
- Audited completed warranty claims to ensure accuracy, compliance, and proper documentation.
- Provided guidance on how to properly handle common issues arising from warranties including disputes over coverage or denied claims.
Team Leader
Magna
09.2017 - 08.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Store Supervisor
Papaya Market
06.2013 - 04.2016
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Associate of Science - Computer Information System
University of Michigan - Dearborn
Dearborn, MI06.2026
High School Diploma -
Fordson High School
Dearborn, MI06.2013
Skills
- Warranty Management
- Technical knowledge
- Compliance Monitoring
- Sales Support
- Problem-Solving
- Microsoft Office
- Computer Skills
- Process flows
- Machine setup
- Product Testing
- Equipment Repair
- Time Management
Timeline
Warranty Analyst
Magna
08.2022 - Current
Team Leader
Magna
09.2017 - 08.2022
Store Supervisor
Papaya Market
06.2013 - 04.2016
Associate of Science - Computer Information System
University of Michigan - Dearborn
High School Diploma -
Fordson High School