Abrahm Aranda
Phoenix,AZ
Summary
Highly skilled IT professional with a background in systems administration, maintenance, and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.
Overview
5
5
years of professional experience
Work History
IT Service Engineer
Accelera IT Solutions
06.2023 - 01.2024
- Provided technical assistance and troubleshooting for clients from 30 plus companies with hardware, software and network issues using N central.
- Reduced cyber threats by conducting vulnerability assessments through knowbe4 to clients and recommending appropriate mitigation strategies.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Assisted with various applications that were specific to certain companies depending on their fields.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
Systems Specialist
La Mesa RV Center
03.2022 - 06.2023
- Setting up users on active directory with permissions and groups needed.
- Managed and maintained an enterprise-level network infrastructure, ensuring smooth operation and optimal performance.
- Monitored network traffic using tools such as Meraki dashboard and SolarWinds, identifying and resolving issues to minimize downtime.
- Network Infrastructure setting up access points, switches, running cable and user work stations.
- Administered firewall systems to protect the network from unauthorized access and malicious activity.
- Conducted regular network audits and vulnerability assessments to proactively address potential security risks.
- Worked closely with cross-functional teams to troubleshoot network-related problems and collaborated on infrastructure upgrades and expansions.
- Maintained network documentation, including diagrams, configurations, and standard operating procedures.
Help Desk Technician
La Frontera Center Arizona
01.2021 - 02.2022
- Provided technical support for hardware and software issues, troubleshooting any problems that arose.
- Replaced defective or malfunctioning parts such as motherboards or hard drives.
- Assisted users with the setup of their new equipment including phones, laptops and desktops.
- Built custom workstations according to customer specifications.
- Configured network settings for local area networks and wide area networks.
- Set up user accounts, permissions, email addresses and passwords in accordance with company policies.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Advanced Repair Agent
Geek Squad City
06.2019 - 01.2021
- Diagnosed, repaired, and maintained computer hardware and software for customers.
- Troubleshot complex issues related to system performance, network connectivity, and hardware components.
- Assisted customers with installation of operating systems and applications on their computers.
- Performed data recovery services for customers who had lost important files due to corrupted hard drives or other media storage devices.
- Ran virus scans and malware removal processes for customers whose machines were infected with malicious software.
- Followed repair processes, driving high quality and short cycle time.
Education
Bachelor of Science - Cyber Security And Assurance.
Western Governors University
Salt Lake City, UT05.2024
High School Diploma -
Walden Grove High School
Sahuarita, AZ05.2016
Skills
- Google work space
- Office 365 /Azure
- Microsoft Windows server
- Fortinet Server and System Administration
- Infrastructure planning and design Cisco wireless routers and switches
- DNS Management
- Server Virtualization
- Data Backups
- VoIP Systems
- Cisco Router and Switch Security
Timeline
IT Service Engineer
Accelera IT Solutions
06.2023 - 01.2024
Systems Specialist
La Mesa RV Center
03.2022 - 06.2023
Help Desk Technician
La Frontera Center Arizona
01.2021 - 02.2022
Advanced Repair Agent
Geek Squad City
06.2019 - 01.2021
Bachelor of Science - Cyber Security And Assurance.
Western Governors University
High School Diploma -
Walden Grove High School
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