Abram Perez
Edinburg,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
3
3
years of professional experience
Work History
Senior Coordinator
Walmart.com
09.2022 - 02.2024
- Kept high average of performance evaluations.
- Entered data, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Spearheaded process improvement initiatives that led to increased operational efficiency and reduced errors across departments.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Manager
Vape City
03.2021 - 11.2022
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service Representative
Carvana
03.2021 - 12.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Premier High School of Edinburg
Edinburg, TX06.2019
Skills
- Accounts reconciliation
- Information Collection
- Team Leadership
- Performance Improvement
- Microsoft Office
- Multitasking and Organization
- Customer Service
- MS Office
- Phone and Email Etiquette
- Documentation and Recordkeeping
Timeline
Senior Coordinator
Walmart.com
09.2022 - 02.2024
Manager
Vape City
03.2021 - 11.2022
Customer Service Representative
Carvana
03.2021 - 12.2021
High School Diploma -
Premier High School of Edinburg