Abran Lemus
Los Banos,CA
Summary
Results-focused member services professional highly effective at building relationships with team members and customers of all backgrounds.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Member Experiance Generalist
AAA MWG
San Jose, CA
12.2019 - Current
- Increased customer satisfaction by resolving issues.
- Prepared variety of different written communications, reports and documents.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for Promotions.
- Resolved problems, improved operations pre-covid / post-covid and provided exceptional service.
Member Experience Associate
AAA Insurance Agency
San Jose, CA
07.2005 - Current
- Coordinate efforts for AAA team members to engage in community volunteer events
- Reviewed documents to insure we meet or exceed all requirements for DMV
- Ensuring front line staff has all proper resources and contacts information for extra help
- Completed special projects by using effective decision making, critical thinking and time management skills
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Described DMV solutions to team members to assist in problem solving
Child Safety Community Teacher
Lucile Packard Children's Hospital Stanford
Palo Alto, CA
08.2019 - Current
- To help educate parents and guardians on installation of car seats
- Building self-awareness by promoting safe sleep and child safety
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Education
High School Diploma -
Campbell Adult Community Education
San Jose, CASkills
- Car Seat Tech
- Notary public
- Staff education and training
- Passion for continuous learning
- Positive and friendly
- Process improvement
- Knowledgeable in DMV and POS system
Certification
- CPS tech
- Notary public
Timeline
Member Experiance Generalist
AAA MWG
12.2019 - Current
Child Safety Community Teacher
Lucile Packard Children's Hospital Stanford
08.2019 - Current
Member Experience Associate
AAA Insurance Agency
07.2005 - Current
High School Diploma -
Campbell Adult Community Education
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