Abran Jeffrey Brown
Emmett,ID
Summary
Accomplished professional with a proven track record at H&M Hennes & Mauritz, enhancing customer loyalty and streamlining operations. Expert in customer service and meticulous attention to detail, I've led teams to reduce employee turnover and resolve escalations efficiently. Skilled in training and mentoring, my leadership fosters team cohesion and elevates performance.
Overview
14
14
years of professional experience
Work History
Cash Office Responsible, Visual Merch And Sales
H&M Hennes & Mauritz
06.2018 - Current
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Omni Superviser
Kohls Department Store
10.2015 - 02.2018
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
Sales Associate
Old Navy
03.2012 - 09.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Manager
McDonald's Restaurant
03.2010 - 02.2012
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Liberal Arts And General Studies
Treasure Valley Community College
Ontario, ORHigh School Diploma -
Meadows Valley High School
New Meadows, ID05.2009
Skills
- Customer Service
- Key holder experience
- Problem-solving abilities
- Customer-focused
- Training and mentoring
- Team Building and Leadership
- Relationship Building
- Handling Escalations
- Sales expertise
- Meticulous attention to detail
Timeline
Cash Office Responsible, Visual Merch And Sales
H&M Hennes & Mauritz
06.2018 - Current
Omni Superviser
Kohls Department Store
10.2015 - 02.2018
Sales Associate
Old Navy
03.2012 - 09.2015
Manager
McDonald's Restaurant
03.2010 - 02.2012
No Degree - Liberal Arts And General Studies
Treasure Valley Community College
High School Diploma -
Meadows Valley High School
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