Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abran Jeffrey Brown

Emmett,ID

Summary

Accomplished professional with a proven track record at H&M Hennes & Mauritz, enhancing customer loyalty and streamlining operations. Expert in customer service and meticulous attention to detail, I've led teams to reduce employee turnover and resolve escalations efficiently. Skilled in training and mentoring, my leadership fosters team cohesion and elevates performance.

Overview

14
14
years of professional experience

Work History

Cash Office Responsible, Visual Merch And Sales

H&M Hennes & Mauritz
2018.06 - Current
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
  • Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.

Omni Superviser

Kohls Department Store
2015.10 - 2018.02
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.

Sales Associate

Old Navy
2012.03 - 2015.09
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Manager

McDonald's Restaurant
2010.03 - 2012.02
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

No Degree - Liberal Arts And General Studies

Treasure Valley Community College
Ontario, OR

High School Diploma -

Meadows Valley High School
New Meadows, ID
05.2009

Skills

  • Customer Service
  • Key holder experience
  • Problem-solving abilities
  • Customer-focused
  • Training and mentoring
  • Team Building and Leadership
  • Relationship Building
  • Handling Escalations
  • Sales expertise
  • Meticulous attention to detail

Timeline

Cash Office Responsible, Visual Merch And Sales

H&M Hennes & Mauritz
2018.06 - Current

Omni Superviser

Kohls Department Store
2015.10 - 2018.02

Sales Associate

Old Navy
2012.03 - 2015.09

Manager

McDonald's Restaurant
2010.03 - 2012.02

No Degree - Liberal Arts And General Studies

Treasure Valley Community College

High School Diploma -

Meadows Valley High School

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(Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited

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Abran Jeffrey Brown