Anna Bransom
Central Point,OR
Summary
Friendly Medical Office Assistant with [Number] years of experience and strong office management skills. Proficient in Microsoft Office and EMR programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Oregon Behavioral Health Group
11.2017 - Current
- Streamlined medical office operations by implementing efficient scheduling of between 30 to 50 patient appointments per utilizing and EMR system.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed travel arrangements for providers to ensure seamless logistics coordination during business trips.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Aided with prescription refill requests.
- Spearheaded and implemented new projects to expand scope of engagement.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Receptionist
Best Friends Animal Hospital
08.2014 - 08.2016
- Managed multi-line phone system of 50 customer calls per day and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Receptionist
All Creatures Animal Hospital
12.2008 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Operated multi-line telephone system to answer and direct high volume of calls of well over 100 calls per day.
- Assisted with filling prescriptions
- Triaged incoming patients to determine treatment needs and urgency of care.
- Supported veterinary team with efficient management of supplies, ensuring all necessary material and prescription medications were available when needed.
Education
Certificate - Billing/Coding
Rogue Community College
Medford, OR08.2018
Skills
- Customer Service
- Medical Records Management
- Multitasking Prowess
- Electronic Health Records Familiarity
- Patient Scheduling Proficiency
- Adaptable to Change
- HIPAA Compliance Understanding
- Attention to Detail
- Basic Life Support for Health Care Providers (BLS)
- Patient Care Advocacy
- Organizational Aptitude
- Time Management Capabilities
Timeline
Medical Office Manager
Oregon Behavioral Health Group
11.2017 - Current
Receptionist
Best Friends Animal Hospital
08.2014 - 08.2016
Receptionist
All Creatures Animal Hospital
12.2008 - 08.2014
Certificate - Billing/Coding
Rogue Community College
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