Abrasia Alexander
Anderson, SC,SC
Summary
Consider my timeframe in each job I excelled in each fast-paced environments through exceptional teamwork, customer service, and problem-solving skills. Mastered multitasking and detailed-oriented tasks, significantly enhancing operational efficiency. Expert in fostering customer relationships and improving satisfaction, showcasing a blend of hard and soft skills critical for diverse roles.
Overview
8
8
years of professional experience
Work History
Self Employed
Abrasia's Boutique, LLC
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Cashier/Cook
McDonald's
06.2023 - 01.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assembly Line Worker
TTI
01.2022 - 12.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
Call Center Representative
USAA/3rd Party Job Center
12.2020 - 12.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Assembly
Electrolux
01.2020 - 12.2020
- Followed outlined specifications to implement assembly plans.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
- Reduced production errors through meticulous quality control checks during the assembly process.
- Verified quantity, identifying information and condition of purchased components for Refrigerator assembly.
Shift Leader
Krispy Kreme
01.2017 - 12.2019
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor - Business Entrepreneur
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
T.l. Hanna High School
Anderson, SC05.2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
Timeline
Self Employed
Abrasia's Boutique, LLC
01.2024 - Current
Cashier/Cook
McDonald's
06.2023 - 01.2024
Assembly Line Worker
TTI
01.2022 - 12.2022
Call Center Representative
USAA/3rd Party Job Center
12.2020 - 12.2021
Assembly
Electrolux
01.2020 - 12.2020
Shift Leader
Krispy Kreme
01.2017 - 12.2019
Bachelor - Business Entrepreneur
Southern New Hampshire University
High School Diploma -
T.l. Hanna High School
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