Abraxas Acosta
Marfa,TX
Summary
Diligent leader with solid background in managing daily hotel operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
El Cosmico
09.2022 - Current
- Handled cash accurately and prepared deposits.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Improved customer service processes and support structures company-wide.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed invoices and payments in line with company policies and procedures.
Front Desk Manager
El Cosmico
08.2013 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Checked guests in out of hotel, made reservations, and processed payments.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Front Gate Manager
Trans-Pecos Festival of Music + Love
09.2014 - 09.2023
- Collaborated with other departments to coordinate large events, ensuring smooth entry for all attendees.
- Enhanced guest satisfaction by implementing efficient front gate procedures and streamlining ticketing processes.
- Implemented regular maintenance checks on front gate equipment to minimize downtime and maintain operational efficiency.
- Optimized resource allocation by analyzing attendance trends and adjusting staffing levels accordingly to meet demand.
- Cultivated collaborative relationships with vendors and suppliers to secure favorable terms for event production needs.
Education
Marfa High School
Marfa, TXSkills
- Staff management/development
- Customer service
- Hospitality management
- Payroll processing
- Human resources administration
- Event production
- Retail store operations
- Invoice processing
Timeline
Assistant General Manager
El Cosmico
09.2022 - Current
Front Gate Manager
Trans-Pecos Festival of Music + Love
09.2014 - 09.2023
Front Desk Manager
El Cosmico
08.2013 - 09.2022
Marfa High School
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