Abrécia Tovar
Dallas
Summary
I am a self-motivated and resourceful part-time college student. I have excellent communication, people and computer skills. I am driven to succeed and to attain future goals in business management. Bilingual Fluent (English/Spanish).
Overview
17
17
years of professional experience
Work History
Cashier Team Lead
Tomthumb
07.2025 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Customer Service Specialist of Operations
GmFinancial
03.2016 - 10.2022
- Provide excellent internal and external customer service via multi-channel requests focusing on first contact resolution.
- Ensure integrity of customer information by following established procedures for submitting requests to update loan information and updating customer demographics in the system of record
- Contribute to the company’s operating results by utilizing effective negotiation skills to resolve customer delinquency and effectively utilize payment resources.
- Demonstrate expert knowledge required to decision requests for loan modifications pertaining to deferments, due date changes, late fee adjustments and payment reallocations.
- Display understanding of comprehensive payment transactions including debits and credits to identify errors, verify proof of cleared funds and provide detailed explanations to customers.
- Adhere to company policies and procedures to ensure compliance with state and federal agencies.
- Accurately document the system of record, call disposition and complaint tracking applications.
- Validate credit reporting with payment transactions to ensure Fair Credit Report Act (FCRA) compliance to minimize exposure to legal litigation and customer dissatisfaction.
- Provide assistance navigating GM Financial.com and general instructions on password and security question resets as well as assistance with navigating payment options to promote customer self-service.
- Contribute to the company’s objectives by conducting outbound call campaigns as needed aimed at lowering customer delinquency.
- Proactively influence customers through marketing campaigns and other strategic initiatives by promoting GMF, GM and third party products to generate revenue and promote brand loyalty.
- Seek to improve efficiencies and streamline operating expenses through innovative ideas for continuous improvement.
- Perform other related duties, projects, and assignments as requested.
Clinical Staff Assistant
UT Southwestern Medical Center
03.2016 - 08.2016
- Greet patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
- Report statistics as required
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply to requests for information
- Deal with incoming and outgoing post
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
- Maintains high level of customer service to all internal and external customers;
- Answers patient phone calls utilizing UTSW Pros concepts; Schedules patient appointments utilizing demographic and registration best practice model
- Utilizes the department protocols as necessary to meet patient’s needs.
- Documents detailed patient information in electronic medical records and forwards to appropriate medical personnel as established by department Schedules appointments and follow-up visits
Child Care
01.2009 - 01.2014
- Provided child care for several families after school and on weekends.
Hostess/Server
On The Border Restaurant
10.2010 - 11.2013
- Cleaned the restaurants, and assist guest to their seats.
- Helped other employees perform their tasks, so that guests get the best customer service as possible
Sales Representative / Relocation Manager
Safe Haven Security
03.2012 - 08.2013
- Sell and promoted equipment
- Greet New Home Owners
Student Intern Summer
UT Southwestern Medical Center
06.2011 - 08.2011
- Collected patient demographics and blood & DNA samples for the Eugene McDermott Center for Human Growth & Development research under Dr. Christine Garcia
Sales Associate
On The Border Restaurant
10.2010 - 01.2011
- Provided customer service.
- Operated computerized cash register system.
- Greeted customers.
Education
High School Diploma -
Duncanville Highschool
Duncanville, TXSkills
- Proficient Microsoft skills (3 years)
- Business Management
- Medical Records
- Medical Billing
- Medical Office Experience
- Debits & Credits
- EMR Systems
- Medical Scheduling
LNGG
Bilingual Fluent (English/Spanish)
Additional Information
- COMPUTER SKILLS
- Proficient skills with Microsoft Excel, Word, and PowerPoint and Internet
Timeline
Cashier Team Lead
Tomthumb
07.2025 - Current
Customer Service Specialist of Operations
GmFinancial
03.2016 - 10.2022
Clinical Staff Assistant
UT Southwestern Medical Center
03.2016 - 08.2016
Sales Representative / Relocation Manager
Safe Haven Security
03.2012 - 08.2013
Student Intern Summer
UT Southwestern Medical Center
06.2011 - 08.2011
Hostess/Server
On The Border Restaurant
10.2010 - 11.2013
Sales Associate
On The Border Restaurant
10.2010 - 01.2011
Child Care
01.2009 - 01.2014
High School Diploma -
Duncanville Highschool
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