Abrea Greene
Charlotte
Summary
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Manager I – Behavioral Health
Alliance Health
06.2022 - Current
- Company Overview: Clinical Ops / Community Care Management
- Delivered integrated whole-person care management for a defined behavioral health population, coordinating services across physical health, behavioral health, pharmacy, and social supports to improve health outcomes.
- Completed 100+ comprehensive assessments annually, developing individualized Plans of Care that addressed clinical, social, and resource needs.
- Collaborated with multidisciplinary teams, including Community Health Workers and Integrated Health Consultants, to ensure timely, appropriate care delivery and minimize duplication of services.
- Utilized motivational interviewing and person-centered planning to engage members and families in achieving life goals and adhering to treatment plans.
- Proactively identified barriers to treatment, facilitated provider connections, and arranged follow-up to maintain service continuity.
- Coordinated smooth transitions between levels of care and across geographic regions, preventing service gaps.
- Maintained 100% compliance with Medicaid and organizational documentation standards, including progress notes, authorizations, and releases of information.
- Represented the organization in community settings, strengthening provider relationships and promoting member engagement.
- Escalated complex or crisis cases to supervisors, ensuring timely interventions for high-risk situations.
- Consistently met or exceeded performance benchmarks for member satisfaction, service timeliness, and care coordination quality.
- Clinical Ops / Community Care Management
North Carolina High Fidelity Wraparound Facilitator
Thompson Child Family Focus
12.2019 - 01.2022
- Direct and indirect case management services to ensure linkage to community resources and services.
- Responsible for completing comprehensive strength-based assessment of the youth and family.
- Assisted youth and families develop and integrate their natural and professional supports system and to manage their own services, supports and plan.
- Assisted families in developing, implementing and monitoring an intensive, individualized care plan.
- Collaborating with stakeholders (DJJ, MCO, school, hospitals) to ensure families need and vision are supported.
- Monitor progress towards family goals through facilitating Child and Family Team meetings.
Intensive In-Home Specialist
Thompson Child Family Focus
06.2017 - 07.2019
- Served as an Intensive In-Home Specialist for 2 years.
- Direct and indirect case management services and interventions of arranging, coordinating, and monitoring services on behalf of the organization.
- Services are primarily provided in a range of community settings such as the recipient's home, school, homeless shelters, libraries, etc.
- Defuse the family crisis by intervening to reduce the likelihood of a recurrence.
- Ensure linkage to needed community services and resources.
- Provide parenting skills training to help the family build skills for coping with the youth's disorder.
Qualified Professional Counselor
Support Incorporated
09.2014 - 09.2015
- Served as a Qualified Professional for 1 year.
- Assisted with implementing home-based behavioral support plans with the consumer and his or her caregivers, as indicated in the Person-Centered Plan.
- Monitored and documented the status of the consumer's progress and the effectiveness of the strategies and interventions outlined in the Person-Centered Plan.
- Prevented out of home placement of the consumer by increasing the ability of the family to function as a unit and to decrease symptoms that would require a higher level of care.
- Linked and collaborating with other service providers (schools, psychologist, psychiatric and social services and all other mental health providers).
Patient Representative
Novant Health
10.2010 - 01.2014
- Served as a Patient Representative for 3.5 years.
- Liaison between patients and medical staff, resolved issues for patients, ensured patients understood Emergency process through reviewing the triage process to how test are conducted and the discharge process, answered patients inquiries about insurances, and hospital policies etc.
- Participates in Risk Management Program as appropriate.
Intensive In-Home Counselor
WOTP Programs
12.2006 - 04.2010
- Served as an Intensive In-Home Counselor for 3.5 years.
- Addressed all aspects of adult and adolescent's well-being including substance abuse, mental health, and interpersonal issues.
- Worked directly with program participants and develops, arrange mental health treatment services. Provide individual and group counseling for consumers with co-occurring disorders or medical illnesses.
- Established relationships with representatives in other agencies to support individuals medication, medical resources and financial assistance.
- Developed individual treatment plans (PCP) with measurable goals and objectives. Participate in weekly supervisions, department, agency wide and other meetings, training and development opportunities as determined by supervisor. Was hired as Community Support Counselor and credentialed as Qualified Professional in September 2008.
Education
BS - sociology
Francis Marion University
12.2006
Master - Mental Health Counseling
Walden University
08.2019
Skills
- Critical Thinking
- Case Management
- Cognitive Behavioral Therapy
- Person-Centered Therapy
- Play Therapy
- Trainings
- Mental Health Treatment for Individuals with Co-Occurring Mental Health and Intellectual Developmental Disabilities
- Motivational Interviewing
- System of Care
- Driver's License
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
Training
- Mental Health Treatment for Individuals with Co-Occurring Mental Health and Intellectual Developmental Disabilities
- Motivational Interviewing
- System of Care
- Driver's License
Certification
Mental Health Treatment for Individuals with Co-Occurring Mental Health and Intellectual Developmental Disabilities, Motivational Interviewing, System of Care
Timeline
Care Manager I – Behavioral Health
Alliance Health
06.2022 - Current
North Carolina High Fidelity Wraparound Facilitator
Thompson Child Family Focus
12.2019 - 01.2022
Intensive In-Home Specialist
Thompson Child Family Focus
06.2017 - 07.2019
Qualified Professional Counselor
Support Incorporated
09.2014 - 09.2015
Patient Representative
Novant Health
10.2010 - 01.2014
Intensive In-Home Counselor
WOTP Programs
12.2006 - 04.2010
Master - Mental Health Counseling
Walden University
BS - sociology
Francis Marion University
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