Abrea Hayes
Alexandria,VA
Summary
Adept at multitasking and customer service, excelled at Rhodeside Grill by enhancing guest experiences and boosting loyalty through expert handling of high-volume events and efficient conflict resolution. Trained new staff in drink expertise and sanitation, showcasing liquor knowledge and communication skills, contributing significantly to a safe, welcoming environment.
Overview
10
10
years of professional experience
Work History
Bartender
Bear Branch Tavern
12.2023 - Current
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Built relationships with vendors to manage orders and negotiate costs.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Administrative Clerk
Embassy Tattoo
04.2022 - 12.2023
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
Bartender
Rhodeside Grill
07.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Social Media Manager and Content Creator
Foundation Training Ltd
02.2021 - 03.2022
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Utilized analytics tools to track performance, adjusting strategies to maximize effectiveness.
- Enhanced brand reputation with targeted crisis management strategy on social media.
- Improved online community sentiment by implementing proactive customer service approach on social media.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Developed quarterly social media strategies to meet company objectives and ROIs
- Created and executed monthly content calendar and posting schedule
Social Media Manager and Supervisor
Native Visions
03.2015 - 02.2021
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Collaborated with the marketing team to develop targeted social media strategies for various demographics.
- Contributed to mock-ups, email campaigns, and social media content.
- Boosted website traffic by creating and sharing engaging blog posts and articles related to the industry.
- Balanced promotional posts with informative, value-added content that resonated with followers and fostered community building.
Education
Bachelor of Science - Applied Psychology
California State University, Fullerton
Fullerton, CA05.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Complex Problem-Solving
Timeline
Bartender
Bear Branch Tavern
12.2023 - Current
Administrative Clerk
Embassy Tattoo
04.2022 - 12.2023
Bartender
Rhodeside Grill
07.2021 - 08.2022
Social Media Manager and Content Creator
Foundation Training Ltd
02.2021 - 03.2022
Social Media Manager and Supervisor
Native Visions
03.2015 - 02.2021
Bachelor of Science - Applied Psychology
California State University, Fullerton
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