Abrea Montgomery
Baltimore,MD
Summary
Administrative Coordinator with excellent leadership, organizational and communication skills that is seeking an Experienced or Intermediate position in a hospital, Office or Health care related environment in the Medical Billing, Finance or Accounting department, Customer Service Representative or Medical Records department as a coder, file clerk, transcriptionist, office manager or a similar position.
Overview
13
13
years of professional experience
Work History
Facility Admissions Coordinator Emergency Room
University Of Maryland St Joseph
04.2020 - Current
- Greet patients and courteously and respectfully. Directs patient and visitors to appropriate areas.
- Register patient accurately and in a timely manner, making sure all information is correct in EPIC system.
- Respond to the patient call bells in timely manner.
- Make outbound and inbound calls through out the hospital for different testing X-ray etc.
- Manage High volume of calls to schedule appointments ,verifying insurance coverages and address patient inquires professionally.
- Verify patient identity, prepares and place identification bands on patients.
- Collecting and process co pay payments at the time of visit.
- Complete consent, notice of privacy, advance directive and family access forms as required.
- Maintain a log of all admissions coming in.
- Train new staff on admission procedures and hospital protocols for improved efficiency.
- Monitored daily admission statistics to identify trends and streamline process.
- Collaborate with interdisciplinary teams to resolve patient issues promptly and effectively.
- Developed informational materials for patients regarding admission procedures and insurance options.
Admission Coordinator II
Levindale Hebrew Geriatric Center and Hospital
04.2017 - 04.2020
- Coordinate patient care activities to enhance resident well being and satisfaction.
- Check patient insurance eligibility using medicare,medicaid , clearwave and Commerical websites.
- Register patient in Cerner and PCC before admission .
- Reach out to patient and family member for consent purposes.
- Faxing medical records to insurance companies when requested .
- Coordinate outside hospitals transfers.
- Check Navi Health for patient referrals for Acute Rehab, subacute, Behavioral health.
- obtain authorization from insurance companies prior to admission .
- Check patient subacute days and hospitals before admission transfer from the hospital.
- Scan consent documents in the system upon admission to levindale.
- Navigate levindale bed board for bed availability.
- Implemented scheduling system for staff and patient appointments, improving operational efficiency.
- Facilitate communication between departments to streamline workflow and improve service delivery.
- Manage tours and meeting with family members before the patient admission to levindale.
Unit Secretary and Registration Clerk II
University of Maryland Midtown Campus
08.2014 - 08.2017
- Managed incoming calls and directed to appropriate department.
- Register and Check patients insurance eligibility.
- Maintain rapport with physicians, nurses and other healthcare personnel.
- Support office staff and operational requirements with administrative tasks.
- Handle Patients Admission and Discharges on the unit.
- Create charts when the patient arrives on the unit.
- Announce when the patient has arrived at the unit to notify nurse assigned.
- Answer the call bells from the patient rooms to assist with patient needs.
- Check bed board to make sure the patient is in the correct room in EPIC.
- Answer phones calls and respond to inquiries from patients, family members and Staff.
- Manage the unit administrative paperwork, including forms and charts.
- Communicate with various departments and staff within the healthcare facility.
- Navigate transfers in the facility such as X rays or other testing.
- Maintain inventory and office supplies for the unit.
- Process and relay information to the doctors, Nurse and Staff on the unit.
- Conduct Daily rounds to check patient rooms and wrist bands.
Registration Coordinator
Medstat Health
01.2013 - 05.2017
- Greet patients and their families upon arrival at the facility.
- Collect and verify patient demographic and insurance information.
- Input patient data into the electronic health record EHR system.
- Assist patients in completing necessary registration forms.
- Answer patient inquiries regarding registration process and services .
- Coordinate with healthcare staff to ensure accurate patient information.
- Handle phone calls related to patient registrations and appointments.
Education
Diploma - Medical Billing And Coding
Brightwood College
Baltimore12-2019
Skills
- CMS-1500 and UB-04 Claims Processing
- Procedural CPT/HCPCS coding
- Patient Registration and Eligibility
- Microsoft office, word, excel
- Diagnostic Coding, ICD-9
- Scheduling Software
- Professional Epic Templates 101 Compass
- Portfolio Epic Professional Billing
- Referrals/Authorizations
- Software Training -Medical office, EPIC, IDX, ETM Enterprise, E clinicals, Cerner, EMR
- Microsoft Office, Type 30-45wpm
- Medical Terminology
- Patient Accounts Management
- Reimbursement and Collection Procedures
- Medical collections
- Resolved and resubmitted rejected claims
- Experience using MHC, CTAD
- Filed, faxed and scanned medical records
- Records Management
- Check Referrals in Navi Health, Availity ,Insurance verifications , clear wave, Arability Cover my meds, BlueCross, Cigna, Medicare and Medicaid
Timeline
Facility Admissions Coordinator Emergency Room
University Of Maryland St Joseph
04.2020 - Current
Admission Coordinator II
Levindale Hebrew Geriatric Center and Hospital
04.2017 - 04.2020
Unit Secretary and Registration Clerk II
University of Maryland Midtown Campus
08.2014 - 08.2017
Registration Coordinator
Medstat Health
01.2013 - 05.2017
Diploma - Medical Billing And Coding
Brightwood College