Abreanna Cuevas
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Secretary
St. Joseph County Police Department
401 West Sample South Bend, IN 46601
10.2019 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Hostess
Hacienda Mexican Restaurant
4650 Miami Street, South Bend, IN 46614
06.2015 - 08.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
Paraprofessional
School City Of Mishawaka
3208 Harrison Rd, Mishawaka, IN 466544
09.2015 - 07.2018
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Supervised students on field trips for safety and proper behavior in public settings.
Education
High School Diploma -
Mishawaka High School
Mishawaka, IN06.2014
Skills
- Data Verification
- Verbal and Written Communication
- Business Correspondence
- Filing Experience
Timeline
Secretary
St. Joseph County Police Department
10.2019 - Current
Paraprofessional
School City Of Mishawaka
09.2015 - 07.2018
Hostess
Hacienda Mexican Restaurant
06.2015 - 08.2018
High School Diploma -
Mishawaka High School
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