Abreeail Leconte
East Brunswick,USA
Summary
Motivated individual with a true passion for life-long learning. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skill. Outstanding Communication Skills, Learning Proficiency Problem-Solving and Troubleshooting. Close Attention to Detail, Strong Organizational Skills, Empathy, Ability to Stay Calm in Emergencies. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Warranty Support Supervisor
United Window and Door
Springfield, NJ
05.2018 - Current
- Answering questions about products, services, billing, and account details through various communication channels.
- Handling a high volume of daily incoming customer technical calls with a positive attitude and being able to provide customer resolutions promptly
- Comprehensive daily follow-up to ensure customer complete satisfaction. Preparing Field Technician paperwork and being able to schedule their service appointments using Map Quest or by reading a map. Daily entry and documentation of all replacement parts in the warranty support log.Filing out weekly and monthly reports.
- Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory or distributor.
- Accurately inputting customer orders, including details like product information, quantities, shipping addresses, and payment methods, into the company's order management system.
- Verifying the accuracy of entered data against source documents (e.g., order forms, emails) to prevent errors.
- Maintaining and updating order records in the system
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
Customer Service Representative
Montclair State University
Montclair, NJ
08.2011 - 05.2018
- Greet customers and render assistance as necessary responding to inquiries of products and merchandise. Answers phone and responds to inquiries or direct calls for appropriate resolution. Operates cash register tabulating transactions, accepting payments, giving change, bagging purchases and processing employee or faculty discounts as appropriate. Starts up and shuts down register, trouble shoots, counts down register, perform cashier audits, etc. Balances the cash drawer including checks and the credit card receipts and student charge slips. Observes safe money handling procedures and secure transaction practices when accepting cash payment, making change, accepting checks and credit card payments, and processing refunds/buybacks. Includes cashier integrity to safeguard register and drawer deposits. Test EAS security system daily and approach customers who set off EAS system investigating alarms, resolving issue and logging EAS activations. Receive, sort and open, as necessary, mail. May also take outgoing mail to mailbox or Post Office. Carry and shelve merchandise inventory; may also pull and package merchandise for return to vendors. Straightens merchandise, stocks shelves, prices merchandise and may assist in setting up displays and signs. May be required to mop, vacuum, clean shelves and take out trash. Ensure inventory controls tags are removed and/or replaced on merchandise according to company standards as applicable. Pick, process and pack orders for shipping in accordance with Retail Store Operations Fill in for other employees during absences, for breaks and lunches, and during periods of high volume. May perform data entry or type simple correspondence including printing and system back-up Take inventory as needed and may have responsibility for ordering general merchandise items (snacks, beverages, newspapers, magazines, etc.). May provide customer service/sales functions for special events (including but not limited to author signings, graduation and athletic events)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
SHOPRITE
Union, NJ
02.2009 - 08.2011
- Responsible for giving excellent customer service Introduce different types of products to customers that best customer's need Responsible for handling cash and checks Handle price adjustments and returns for customers Responsible for monitoring employee's cash box
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate's degree - Criminal Justice
Union County College
Cranford, NJ05.2013
Skills
- Team management
- Customer service
- Problem-solving
- Verbal and written communication
- Customer service expertise
- Office administration
- Multitasking and organization
- Attention to detail
Languages
Spanish
English
French
Timeline
Warranty Support Supervisor
United Window and Door
05.2018 - Current
Customer Service Representative
Montclair State University
08.2011 - 05.2018
Customer Service Representative
SHOPRITE
02.2009 - 08.2011
Associate's degree - Criminal Justice
Union County College