Abreham Estezia
Buffalo,NY
Summary
I am passionate about delivering exceptional customer service and driving sales. I thrive on teamwork and building strong relationships with customers. With a persuasive and friendly demeanor, I consistently exceed performance standards and sales targets. My strong work ethic, adaptability, and exceptional interpersonal skills allow me to work effectively without supervision and quickly learn new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Five Below
Cheektowaga, NY
05.2017 - 09.2017
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Server
Abyssinia Ethiopia Cuisine LLC
Buffalo, NY
09.2017 - 07.2019
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Catering events for large groups of people.
Guest Advocate
Target
Cheektowaga, NY
08.2019 - 09.2022
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Resolved guest concerns and provided product information to enhance shopping experiences.
- Supported team members in maintaining store standards and meeting operational goals.
Education
High School Diploma -
Cheektowaga Central High School
Cheektowaga, NY06-2020
University At Buffalo
Buffalo, NYSkills
- Guest Relations
- Cash Handling Accuracy
- Problem-Solving
- Policy and Procedure Adherence
- Customer Service
- Flexible Schedule
- Goal-Oriented
- POS System Operation
- Multi-tasking strength
- Professional Demeanor
- Teamwork and Collaboration
- Time Management
- Order Processing
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Affiliations
Community Involvement (Volunteering):
Feed My Starving Children Organization
Buffalo, NY
2016, 2017, 2018, 2019
- Raised money and Participated in meal-packing events to provide nutritious meals for children in need worldwide.
Youth Pastor
Ethiopian Orthodox Tewahedo Church Buffalo Medhanealem, Buffalo, NY
700 Tonawanda St, Buffalo, NY 14207
January 2014 – Present
- Led youth group meetings, providing spiritual guidance and support.
- Organized and participated in community outreach programs and events.
- Mentored young church members, fostering their spiritual and personal growth.
Disaster Action Team
American Red Cross
3601 Union Rd, Cheektowaga, NY 14225
January 2023 - Present
- Provided immediate assistance and emotional support to families affected by home fires and other local disasters.
Accomplishments
MedhanealemTewahedo
- National Honor Society, CHighschool Central Highschool
- Varsity Letters, CHighschool Central Highschool
- Honor Roll, CHighschool Central Highschool
- Ambassador Award, CHighschool Central Highschool
- Outstanding Community Impact Award, University at Buffalo
- Dean’s List, University at Buffalo
Certification
- ServSafe Food Certification
- Safety and Loss Prevention Training
- Hazardous Materials Handling
- Point of Sale (POS) System Training
- Food Safety Certification
Technical Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Google: Docs, Sheets, Slides, Gmail
- Social Media: Facebook, Instagram, Twitter(X), TikTok, Youtube
Timeline
Guest Advocate
Target
08.2019 - 09.2022
Server
Abyssinia Ethiopia Cuisine LLC
09.2017 - 07.2019
Sales Associate
Five Below
05.2017 - 09.2017
High School Diploma -
Cheektowaga Central High School
University At Buffalo