Abreial Hughes
Humble,TX
Summary
Seeking Customer Care Representative role with 7 years of experience in customer service and patient care. Skilled in addressing concerns, providing product/service information, and maintaining high standards of care and safety. Promoted to lead PCT, demonstrating leadership and dedication to quality service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
HCA
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Patient Care Technician
HCA Healthcare
01.2023 - Current
- Provide comprehensive patient care, including hygiene assistance, bathing, and dressing changes, ensuring patient comfort and dignity
- Conduct regular health monitoring, such as vital sign checks and glucose testing, adhering to patients' specific care schedules
- Perform wound care and assist with medical procedures in support of nursing staff, maintaining high standards of patient safety and care
- Lead the patient care team with a focus on enhancing patient experience, demonstrating a commitment to patient and family satisfaction
Customer Service Representative
Alorica
07.2022 - Current
- Addressed customer inquiries and resolved issues, ensuring satisfaction and providing comprehensive information on products and services
- Delivered consistent, high-quality support by effectively communicating solutions and fostering positive customer relationships
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
Insurance Agent
Foundever
11.2023 - 03.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Worked from home in a distraction free environment handling high call volumes.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
EVS Housekeeping
Houston Methodist
06.2021 - 06.2022
- Maintained stringent hygiene standards by thoroughly cleaning and disinfecting hospital areas, including patient rooms and restrooms, ensuring a safe environment for patients and staff
- Managed inventory by efficiently stocking supply closets with necessary materials to support hospital operations
- Enhanced patient experience by providing courteous and positive interaction, maintaining a friendly demeanor throughout all patient communications
Supervisor
Anna's Linens
01.2015 - 08.2016
- Managed daily operations, including inventory management and merchandise restocking, ensuring product availability and store organization
- Recruited and trained new staff members, fostering a collaborative team environment and enhancing customer service efficiency
- Consistently achieved daily sales targets through effective customer engagement and operational excellence
Education
Diploma -
Livingston High School
LivingstonSkills
- Hospital Experience
- Cleaning Experience
- Time Management
- Customer Service
- Hospitality
- Retail Sales
- Communication Skills
- Basic Life Support
- CPR
- Typing Speed
- Phone Etiquette
- Billing management
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Remote Office Availability
- Microsoft Office
- Call Documentation
- Inbound Customer Service
- Call center experience
- CRM Software
Certification
- Basic Life Support
- CPR
Timeline
Receptionist
HCA
11.2023 - Current
Insurance Agent
Foundever
11.2023 - 03.2024
Patient Care Technician
HCA Healthcare
01.2023 - Current
Customer Service Representative
Alorica
07.2022 - Current
EVS Housekeeping
Houston Methodist
06.2021 - 06.2022
Supervisor
Anna's Linens
01.2015 - 08.2016
Diploma -
Livingston High School