Abria Broomfield
Fort Worth,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Singing River Federal Credit Union
Moss Point , MS
2023.11 - 2024.02
- Handled incoming and outgoing wire transfers as well as ACH transactions.
- Processed deposits, withdrawals, loan payments and cash advances for Credit Union members.
- Verified accuracy of member account information and balances.
- Provided superior customer service to Credit Union members in person and over the phone.
- Educated members on various products and services offered by the Credit Union.
- Assisted with opening new accounts, issuing debit cards and processing check orders.
School Library Assistant
Comer Middle School
Moss Point , MS
2023.10 - 2024.11
- Assisted students and faculty with locating library materials.
- Organized book shelves and maintained an efficient system for cataloguing books.
- Prepared library materials for circulation, including stamping, sorting and shelving.
- Developed programs to encourage reading among children and young adults.
Service Appointment Coordinator
Auto Nation
Irving , TX
2023.05 - 2023.07
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
Customer Resolution Specialist
Walmart.com
Fort Worth , TX
2019.09 - 2020.02
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Financial Services Representative
Fidelity Investments
Westlake , TX
2018.10 - 2019.05
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
Client Support Representative
Consensus
North Richland Hills , TX
2017.09 - 2018.02
- Resolved tech-support issues and implemented corrective actions to prevent recurrence.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Worked closely with product development and quality assurance teams to serve as voice of customer (VOC) internally and drive resolution of issues.
- Led on- and off-site customer support teams across multiple time zones.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05.2015
Skills
- Promotional support
- Customer service regulations knowledge
- Project management abilities
- Report generation
- Data evaluation
- Microsoft Office expertise
- Inbound and Outbound Calling
- Conflict mediation
- Customer relations
- Call Center Operations
- Office equipment proficiency
- Problem-Solving
- Analytical Thinking
- Financial Services
- De-escalation Techniques
- Data Entry and Maintenance
Timeline
Call Center Representative
Singing River Federal Credit Union
2023.11 - 2024.02
School Library Assistant
Comer Middle School
2023.10 - 2024.11
Service Appointment Coordinator
Auto Nation
2023.05 - 2023.07
Customer Resolution Specialist
Walmart.com
2019.09 - 2020.02
Financial Services Representative
Fidelity Investments
2018.10 - 2019.05
Client Support Representative
Consensus
2017.09 - 2018.02
High School Diploma -
Timber Creek High School
Similar Profiles
Tony RobertsTony Roberts
Manager of Compliance Consulting Services at League of Southeastern Credit UnionsManager of Compliance Consulting Services at League of Southeastern Credit Unions
Jazzlyn CasasJazzlyn Casas
Loan Processor at River City Federal Credit UnionLoan Processor at River City Federal Credit Union
Carmel H. Elizardo Jr.Carmel H. Elizardo Jr.
Property Manager (CPM) at Credit Human Federal Credit UnionProperty Manager (CPM) at Credit Human Federal Credit Union