Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Abria Newton

Florence,SC

Summary

Dynamic and customer-focused professional with extensive experience at Kohl's, excelling in problem-solving and active listening. Proven track record of enhancing customer satisfaction and retention through effective communication and teamwork. Reliable and detail-oriented, adept at managing high-stress situations while maintaining a professional demeanor. Committed to delivering exceptional service and fostering client relationships.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Sales Associate

Palmetto Goodwill
03.2023 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained clean and organized sales floor to facilitate customer navigation and product visibility.
  • Collaborated with team members to restock shelves and display merchandise effectively.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Personal Shopper

Bed Bath & Beyond
05.2021 - 02.2022
  • Curated personalized shopping experiences based on client preferences and lifestyle needs.
  • Developed strong relationships with clients to enhance customer loyalty and satisfaction.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Customer Service Representative

Kohl's
03.2019 - 02.2021
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Managed order processing and tracking using CRM software to enhance service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

High School Diploma -

South Florence High School
Florence, SC
05-2020

Certificate -

Professional Medical Training Center
Florence, SC
08-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Flexible schedule
  • Professional demeanor
  • Cleaning techniques
  • Friendly and outgoing
  • Verbal and written communication
  • Task prioritization
  • Calm demeanor
  • Active listening
  • Critical thinking
  • Data entry
  • Decision-making
  • Planning and organization
  • Attention to detail

Languages

English
Native or Bilingual

Timeline

Sales Associate

Palmetto Goodwill
03.2023 - Current

Personal Shopper

Bed Bath & Beyond
05.2021 - 02.2022

Customer Service Representative

Kohl's
03.2019 - 02.2021

High School Diploma -

South Florence High School

Certificate -

Professional Medical Training Center
Abria Newton