A'bria O'Neal
Raleigh,NC
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Experienced in using Excel and Salesforce to manage the daily schedules for up to 50+ personnel. Exceptional team member and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.
Overview
6
6
years of professional experience
Work History
Hostess
Kings Bowl America
07.2017 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Scheduling Coordinator
Penmarc Inspired Spaces
07.2021 - 08.2023
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Science - Business Marketing
Johnson And Wales Universtity
Charlotte, NC01.2018
Skills
- Safe Food Handling
- Billing and Payment Processing
- Multi-Line Telephone Systems
- Hospitality Service Expertise
- Creative Solutions
- Impression Taking
- Scheduling
- Customer Relations Understanding
- Information Protection
- Materials Movement
- Database Maintenance
- Telephone Etiquette
Accomplishments
- Supervised team of 8 staff members.
Affiliations
- American Marketing Association
Modeling
- Print and runways
- worked front and back of the house
- 7 years of experience
- Featured in Vogue Magazine for a Levi Campaign
Languages
Spanish
Timeline
Scheduling Coordinator
Penmarc Inspired Spaces
07.2021 - 08.2023
Hostess
Kings Bowl America
07.2017 - Current
Bachelor of Science - Business Marketing
Johnson And Wales Universtity
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