Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abria Smith

Memphis,United States

Summary

Dynamic EDM Operator with a proven track record at Smith and Nephew, excelling in precision machining and exceptional customer service. Enhanced guest experiences through attentive service and effective problem-solving, fostering strong client relationships that increased repeat clientele. Recognized for meticulous attention to detail and efficient time management in high-pressure environments.

Overview

8
8
years of professional experience
13
13
years of post-secondary education

Work History

EDM Operator

Smith and Nephew
07.2021 - Current
  • Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Enhanced guest experience by providing attentive service and anticipating party needs.
  • Delivered exceptional customer service by attentively listening to client concerns and promptly addressing issues that arose during events.
  • Increased repeat clientele by building strong relationships with guests through personalized attention and follow-up communication after events.
  • Managed reservations, ensuring accurate booking information and seamless guest arrival experience.
  • Assisted in menu planning for parties, considering dietary restrictions and client preferences.
  • Streamlined party setup and breakdown processes for efficient event execution.
  • Coordinated with other staff members to ensure timely delivery of food, beverages, and entertainment options.
  • Maintained detailed knowledge of venue offerings such as available rooms, capacities, pricing plans in order to provide accurate information upon inquiry.

Hostess/Cashier

Coletta's Pizza
06.2021 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.

Party Hostess/Cashier

Jumping World
08.2017 - 12.2019
  • Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Enhanced guest experience by providing attentive service and anticipating party needs.
  • Delivered exceptional customer service by attentively listening to client concerns and promptly addressing issues that arose during events.
  • Increased repeat clientele by building strong relationships with guests through personalized attention and follow-up communication after events.
  • Managed reservations, ensuring accurate booking information and seamless guest arrival experience.
  • Assisted in menu planning for parties, considering dietary restrictions and client preferences.
  • Streamlined party setup and breakdown processes for efficient event execution.
  • Coordinated with other staff members to ensure timely delivery of food, beverages, and entertainment options.
  • Maintained detailed knowledge of venue offerings such as available rooms, capacities, pricing plans in order to provide accurate information upon inquiry.

Education

High School Diploma - High School

Bolton High School
Arlington,Tn
08.2017 - 05.2019

Bon Lin Middle
Bartlett, TN
08.2011 - 05.2014

Bartlett 9th Grade Academy
Bartlett Tn
08.2014 - 05.2015

Bon Lin
Bartlett, TN
08.2005 - 05.2011

Bartlett High
Bartlett, TN
08.2015 - 05.2017

Skills

  • Precision machining
  • Surface grinding
  • Adaptive thinking
  • Machine programming
  • Wire EDM operation
  • Technical communication
  • Workpiece setup
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Safety conscious
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills

Timeline

EDM Operator

Smith and Nephew
07.2021 - Current

Hostess/Cashier

Coletta's Pizza
06.2021 - 07.2021

Party Hostess/Cashier

Jumping World
08.2017 - 12.2019

High School Diploma - High School

Bolton High School
08.2017 - 05.2019

Bartlett High
08.2015 - 05.2017

Bartlett 9th Grade Academy
08.2014 - 05.2015

Bon Lin Middle
08.2011 - 05.2014

Bon Lin
08.2005 - 05.2011

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