Abria Wallace
Charlotte,NC
Summary
Dynamic leader with a proven track record at AvidXchange, enhancing sales revenue through strategic planning and high-performing team management. Excelled in operations management and Salesforce proficiency, achieving significant growth. Skilled in motivational leadership and data-driven decision-making, consistently surpassing goals with innovative business development tactics.
Overview
11
11
years of professional experience
Work History
Sales Trainer, L&D Department
AvidXchange
04.2022 - 01.2023
- Expanded client base by incorporating tailored customer service techniques into training curriculum, leading to increased satisfaction levels among existing clients.
- Championed diversity and inclusion principles throughout all aspects of the learning environment, fostering a supportive atmosphere for learners from varied backgrounds.
- Assisted in the development of long-term sales strategies by providing insights gleaned from ongoing training evaluations and employee feedback sessions.
- Facilitated cross-functional collaboration to develop innovative strategies for enhancing sales performance across departments.
- Enhanced product knowledge for sales staff through engaging workshops and hands-on activities.
Sales Supervisor
AvidXchange
03.2017 - 04.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Sales Representative
AvidXchange
12.2015 - 02.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Manager of Supplier Growth
AvidXchange
10.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Customer Service Representative
Honda Financial Services
04.2014 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Consultant
Hendrick Kia Of Concord
02.2013 - 03.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Education
Bachelor of Science - Speech Communications
North Carolina A & T State University
Greensboro, NC12.2012
Skills
- Sales Leadership
- Operations Management
- Revenue Generation
- High-Performing Team Management
- Data-Driven Decision Making
- Salesforce Proficiency
- Strategic Planning
- Business Development
- Business Process Improvement
- Program and Project Management
- Training and Coaching
- Motivational Leadership
Timeline
Manager of Supplier Growth
AvidXchange
10.2023 - Current
Sales Trainer, L&D Department
AvidXchange
04.2022 - 01.2023
Sales Supervisor
AvidXchange
03.2017 - 04.2022
Sales Representative
AvidXchange
12.2015 - 02.2017
Customer Service Representative
Honda Financial Services
04.2014 - 12.2015
Sales Consultant
Hendrick Kia Of Concord
02.2013 - 03.2015
Bachelor of Science - Speech Communications
North Carolina A & T State University