Abria Young
Conroe,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Great Clips
11.2017 - Current
- Ensure day-to-day salon operation's run smoothly
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Chat with customers, learn their preferences and build good relationships
- Prepare weekly and monthly revenue reports
- Monitor stock of beauty products and order supplies as needed
- Track monthly costs (e.g
- Payroll, hair care products, equipment)
- Organize trainings for new hairstylists and receptionists
- Prepare daily shifts, based on demand and scheduled shifts
- Gather feedback from our clients and make sure they have a pleasant experience in our salon
- Recommend seasonal promotions and discount packages to increase our clientele.
Sales Associate Shift Leader
Rue21
04.2013 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Cosmetology License -
Aveda Institute Houston South
10.2017
Diploma -
Willis High School
06.2016
Skills
- Strong Sales/ Customer service experience
- Excellent communication skills
- Team/goal oriented
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Recruiting and interviewing
- Strategic Planning
- Sales Growth
- Sales Reporting
Tel
936-827-2290
Timeline
Assistant Manager
Great Clips
11.2017 - Current
Sales Associate Shift Leader
Rue21
04.2013 - 06.2016
Cosmetology License -
Aveda Institute Houston South
Diploma -
Willis High School