Abriah Thomas
Chicago,USA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advocate Christ Medical Center
Chicago, IL
01.2025 - Current
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Provided detailed information on services, insurance, and billing processes to patients.
- Coordinated patient check-ins and verified insurance information for accuracy.
- Communicated effectively with healthcare providers to facilitate patient care continuity.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Addressed patient concerns with empathy while resolving issues promptly and professionally.
- Collaborated with team members to improve workflow efficiency in the front office area.
- Answered incoming calls in a professional manner.
Customer Service Associate
Northwestern Memorial Hospital
Chicago, US
04.2018 - 01.2025
- Kindly greet customers.
- Assist customers with any questions they have and search for patients appointment using Epic.
- Assisted patients with inquiries regarding services and appointments.
- Managed patient check-in and registration processes efficiently.
- Communicated effectively with healthcare providers to relay patient needs.
Pharmacy
Walgreens
Chicago, US
10.2017 - 01.2019
- Kindly greet customers and assist them with questions they may have.
- Also, Respond to pharmacy high Volume calls, assist in drive-thru, fill prescriptions, complete customer transactions and customer verification.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Security Officer
Allied Universal Security
Chicago, US
03.2016 - 08.2017
- Company Overview: AlliedUniversal Security Services
- Secured the assigned post, monitor cameras for large commercial building, assessing identification for visitors.
- Complete daily logs as assigned daily logs and complete incident report if needed.
- AlliedUniversal Security Services
- Conducted regular patrols to identify and address potential security risks.
- Monitored premises to ensure safety and security for all personnel.
- Assisted in emergency response procedures and coordinated with local authorities.
- Managed access control to prevent unauthorized entry into facilities.
Telephone Interviewer
National Opinion Research Center, The University of Chicago Hospitals
Chicago, US
- Answer the phones on behalf of the CDC (Center of Disease Control and Prevention) regarding Child Hood Immunizations, record secure information from respondents for survey purposes.
- Reporting data research from exercising confidentiality, discretion and professionalism.
- Conducted telephone interviews to gather data for research projects.
- Recorded responses accurately in survey software during calls.
- Followed standardized scripts to ensure consistency in data collection.
- Engaged participants effectively to encourage open and honest communication.
Front Desk Volunteer
Catholic Charities
Chicago, US
- Answer all incoming calls.
- Route them to appropriate persons.
- File incoming status reports for case supervisors.
- Run errands throughout four floors of the Catholic Charities suites.
- Collaborated with staff to ensure smooth daily operations at the front desk.
- Organized and maintained client records in the database system.
File Clerk Volunteer
Rush University Medical Center
Chicago, US
- File confidential records of patients.
- Run errands throughout Rush campus for office manager.
- Perform duties required as required by office manager.
- Assisted in document scanning for transition to electronic medical records.
- Created mailing labels for three large departmental mailing projects.
- Exercised AIDET, Acknowledge and greet patients as they entered the clinic area.
- Introduce myself and explain that I am a volunteer, explain the duration of the wait as per the nursing staff, provide them with an explanation and thank them for their patience.
Education
High school or equivalent -
Skills
- Microsoft Word
- Medical Office Experience
- Medical Records
- Insurance Verification
- Hospital Experience
- HIPAA
- Computer Operation
- Medical Scheduling
- EMR Systems
- Epic
- Computer Skills
- Patient Care
- Epic charting
- Customer service
- Data collection
- Patient registration
- Incident reporting
- Conflict resolution
- Team collaboration
- Task prioritization
- Effective communication
- Attention to detail
- Emergency response
- Information confidentiality
- Patient intake
- Scheduling appointments
- Patient greeting
- Interpreting physician orders
Certification
- Pharmacy Technician, 02/01/18, 05/01/19, Verify Patients information, Data Entry, and Fill Prescriptions., Complete Drive-Thru and front register transactions as well as answering the telephones.
- Security Guard PERC Card
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Electronic Medical Records: Best Practices, 06/01/20, Proficient
Timeline
Patient Service Representative
Advocate Christ Medical Center
01.2025 - Current
Customer Service Associate
Northwestern Memorial Hospital
04.2018 - 01.2025
Pharmacy
Walgreens
10.2017 - 01.2019
Security Officer
Allied Universal Security
03.2016 - 08.2017
Telephone Interviewer
National Opinion Research Center, The University of Chicago Hospitals
Front Desk Volunteer
Catholic Charities
File Clerk Volunteer
Rush University Medical Center
High school or equivalent -
Similar Profiles
Marie M. Jones, RNMarie M. Jones, RN
CRU Patient Care Associate at Advocate Christ Medical Center/Advocate Good SamCRU Patient Care Associate at Advocate Christ Medical Center/Advocate Good Sam
Gregory M. JonesGregory M. Jones
Environmental Services Supervisor at Advocate Christ Medical CenterEnvironmental Services Supervisor at Advocate Christ Medical Center
Kmisha BrandKmisha Brand
Register Nurse Case Manager at Advocate Christ Medical CenterRegister Nurse Case Manager at Advocate Christ Medical Center
Kelleese PattonKelleese Patton
Patient Care Companion at Advocate Christ Medical CenterPatient Care Companion at Advocate Christ Medical Center
Kerry RushKerry Rush
Instructional Support Leader at Network 1, Chicago Public SchoolsInstructional Support Leader at Network 1, Chicago Public Schools