Abriahn Baker
Patterson,LA
Summary
Dynamic professional with a proven track record at Stage, excelling in high-pressure environments and strategic communication. Recognized for enhancing customer satisfaction through exceptional customer service and efficient medication management. A collaborative team player with strong problem-solving skills, consistently exceeding sales and service goals while maintaining a positive and professional approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Medicine Clinic Of MC
Morgan City, LA
01.2023 - 01.2024
- Scanned high volumes of paperwork and scheduled appointments.
- Managed inventory by ordering essential supplies.
- Answered incoming calls professionally.
- Coordinated office activities, handled scheduling and appointments.
Sales Associate
TMS Call Centers
Patterson, LA
01.2021 - 12.2022
- Ensured customer satisfaction with every interaction.
- Provided expert advice on product sizing and styling.
- Offered exact data concerning products, pricing, and service options.
- Executed transactions via point-of-sale system.
Medical Center Representative
Everise Call Center
Patterson, LA
01.2020 - 01.2021
- Assisted with pre-authorization forms for medication approval.
- Processed insurance claims for medical center service payments.
- Handled patient inquiries, complaints, and requests in a professional manner.
Sales Associate
Stage
Morgan City, LA
09.2018 - 12.2019
- Assisted customers in applying for stage credit cards to maximize store benefits.
- Assisted customers with inquiries and product information.
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Education
High school or equivalent -
Patterson High School
Patterson, LA05.2014
Skills
- Performance in High-Pressure Situations
- Strategic Communication Skills
- Effective Team Collaboration
- Problem-Solving Abilities
- Medication Management
- Clinical Terminology Expertise
- Phlebotomy
- Order processing
- Friendly and outgoing
- Customer service
- Cross-Selling Proficiency
- Direct Patient Support
- Technical Proficiency
- Experienced in Phone System Operations
- Medical Scheduling
- Patient monitoring
- Patient Records Management
- Clear Communication Skills
- HIPAA Compliance Knowledge
- Upselling and cross selling
- Sales strategies
- Positive and professional
- Goal oriented
Certification
- CPR
- Medical Assistant
Additional Information
Phlebotomy
Personal Information
Authorized To Work: US
Timeline
Office Assistant
Medicine Clinic Of MC
01.2023 - 01.2024
Sales Associate
TMS Call Centers
01.2021 - 12.2022
Medical Center Representative
Everise Call Center
01.2020 - 01.2021
Sales Associate
Stage
09.2018 - 12.2019
High school or equivalent -
Patterson High School