Abrial Bales
Gatlibnurg,TN
Summary
Seeking a summer job where creativity, strong work ethic, and customer service skills can contribute to delivering exceptional performances and enhancing guest satisfaction. Posses the ability to work well under pressure, collaborates effectively with team members, and adapts to dynamic environments.
Overview
6
6
years of professional experience
Work History
Escape Room Artist
Montgomery Amusements LLC
06.2022 - Current
- Assists in daily operations of escape room facility, ensuring smooth business functioning and optimal guest experience.
- Provided exceptional problem-solving support during games, helping teams successfully complete challenges within allotted time frames.
- Maintained an organized inventory system for props, puzzles, resulting in streamlined setup times between games.
- Assisted in training of new artists, ensuring consistent quality in performance and customer service across the team.
- Maintained professional attitude and demeanor at all times.
- Performed cash handling duties, provided change and balanced money at end of shift.
Associate
Montgomery Amusements LLC
06.2018 - Current
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Utilized computer system to track sales, tickets and keep accurate track of game play.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Adhered strictly to all safety protocols set forth by both the company and regulatory agencies.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Contributed to upsell and cross-sell promotions to increase revenue.
Associate
Cousins Lemonade
06.2023 - 08.2023
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Cleared area, cleaned and wiped counter and prep areas to remove residue and comply with hygiene standards.
Barista
Gatlinburg Grind
06.2021 - 08.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs and increasing repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Agriculture & Biomedical Technology
University of Kentucky
Lexington, KYKinesiology
The University of Tennessee - Knoxville
Knoxville, TN05.2026
Skills
- Superb attention to detail
- Client Engagement & Customer service oriented
- Computer Skills
- Oral communication
- Strong Work Ethic
- Initiative and Self-Motivation
- Cash Handling
Timeline
Associate
Cousins Lemonade
06.2023 - 08.2023
Escape Room Artist
Montgomery Amusements LLC
06.2022 - Current
Barista
Gatlinburg Grind
06.2021 - 08.2021
Associate
Montgomery Amusements LLC
06.2018 - Current
Agriculture & Biomedical Technology
University of Kentucky
Kinesiology
The University of Tennessee - Knoxville
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