Abriana Juarez-Ortiz
Clinton Township,MI
Summary
Energetic Arcade Attendant recognized for high productivity and efficient task completion. Skilled in customer service, machine maintenance, and conflict resolution. Excel in communication, teamwork, and problem-solving to enhance guest experiences and ensure smooth arcade operations.
Overview
4
4
years of professional experience
Work History
Arcade Attendant
C.J. Berrymore's Entertainment
Clinton Twp , MI
04.2021 - Current
- Monitored game machines for malfunctions and reported them to management.
- Inspected game cards to ensure all data was accurate.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Ensured that games were functioning properly and offering the correct prizes or rewards.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Adhered to safety regulations by ensuring that all equipment was operating correctly and safely used by guests.
- Conducted regular inspections of equipment to identify potential problems before they occur.
- Interacted with children in a friendly manner while providing guidance on how to use the various games available.
- Enforced rules within the facility including no smoking, no fighting, no outside food and drinks.
- Provided assistance to staff members during peak hours such as helping out with cleaning tasks or attending customers.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
- Assisted with ticket redemption and provided prize selection to customers.
- Tracked prize inventory, replenishing stock.
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Checked seatbelts of riders to maximize safety and manage risk.
- Booted unruly and potentially endangering patrons from rides and amusement park.
Fast Food Worker
Del Taco
Clinton Township , MI
06.2020 - 11.2020
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Collaborated with other team members to ensure timely completion of tasks.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MI06-2024
Associate of General Studies -
Macomb Community College
Warren, MISkills
- Strong Work Ethic
- Sales and Upselling
- Age Verification
- First Aid Training
- Safety Inspections
- Time Management
- POS Systems
- Teamwork and Collaboration
- Multitasking
- Equipment Operation
- Problem-Solving
- Cash Handling
- Adaptability
- Professionalism
Affiliations
- Artwork Competitions
- Active Music hobby
Languages
English
Professional
American Sign Language
Limited
Accomplishments
- Anne Frank Art Comp, 3rd Placing
- Neighborhood Art Comp, 1st Place
Timeline
Arcade Attendant
C.J. Berrymore's Entertainment
04.2021 - Current
Fast Food Worker
Del Taco
06.2020 - 11.2020
High School Diploma -
Chippewa Valley High School
Associate of General Studies -
Macomb Community College
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