Summary
Overview
Work History
Education
Skills
Timeline
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Abriana McConnell

Forest,OH

Summary

Energetic, career-focused professional with over four years of customer service and four years of manufacturing experience. Self-motivated, collaborative, and always eager to learn. Skilled in administrative support, banking operations, client relations, and technical coordination.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Bureau Veritas
02.2025 - Current
  • Created and managed detailed Excel spreadsheets for data tracking and reporting
  • Scheduled, coordinated, and participated in meetings; took and distributed accurate meeting notes
  • Served as liaison between client and various partnering companies to ensure smooth communication and operations
  • Logged and reviewed inspection data to ensure compliance and documentation accuracy
  • Studied and reviewed blueprints and technical drawings to support project planning and coordination
  • Compiled and distributed daily reports to internal and external stakeholders
  • Drafted and implemented administrative procedures to improve efficiency
  • Reviewed contracts for key terms and compliance with company standards
  • Researched and interpreted relevant regulations and policies to support decision-making
  • Assisted with community relations and engagement efforts
  • Organized office resources and addressed operational needs through proactive problem solving
  • Performed additional administrative duties and special projects as requested

Customer Service Representative / Operations Specialist

GenoaBank
11.2023 - 09.2024
  • Managed account setup, closure, and maintenance
  • Supported customers with online banking, debit card fraud, and fiduciary documentation
  • Executed accurate financial transactions and reconciled cash drawer
  • Processed paid-off loans and maintained communication with Clerk of Courts and County Recorder
  • Conducted insurance analyses and assisted with escrow disbursements
  • Recorded finalized loans and logged application statuses for compliance reporting
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed transactions accurately, maintaining compliance with banking regulations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Customer Experience Banker / Vault Teller

Huntington National Bank
04.2023 - 11.2023
  • Opened/closed accounts and provided account maintenance
  • Resolved client issues including online banking and fraud cases
  • Verified vault transactions under dual control
  • Maintained accurate drawer balances and high-quality client service

Member Service Representative (MSR) III

Impact Credit Union
07.2022 - 04.2023
  • Handled account openings, loan applications, and online banking issues
  • Managed fraud cases, power of attorney documentation, and account maintenance
  • Supported compliance activities and volunteered for community events

Assembly Line Worker / Trainer / Backup Group Lead

Whirlpool Corporation
07.2020 - 07.2022
  • Completed tasks across multiple assembly stations following safety protocols
  • Trained new hires and assisted with quality control and production issues
  • Maintained production records, completed changeover inspections, and resolved assembly line problems

Retail Banker / Backup Assistant Branch Manager

Woodforest National Bank
10.2018 - 09.2019
  • Performed customer transactions and maintained detailed records
  • Opened and maintained various account types, including business accounts
  • Assisted in branch operations, paperwork, scheduling, and daily reporting
  • Provided high-level customer service and ensured policy compliance

Assistant Operator, Level III

Sonoco Protective Solutions
08.2016 - 09.2018
  • Supported production operations, equipment changes, and preventive maintenance
  • Inspected parts according to company quality standards and safety procedures

Education

High School Diploma -

Fremont Ross High School
Fremont, OH

Skills

  • Administrative & Operations: Detail-oriented, adaptable, proactive problem solver, customer-focused
  • Communication & Collaboration: Strong interpersonal skills, collaborative team player, experienced in client and community relations
  • Administrative & Banking Tools: Teller Plus UltiPro Workday Mozart Western Union Bancline BAI Compliance Training
  • File Management & Client Communication: Procore Autodesk Box SharePoint Microsoft Office Director
  • Banking & Business Systems: Fiserv Precision Fiserv Integrated Teller, Business Process Manager (BPM), FIS ClientLink FIS PassThru Allied Bill Pay Keystone
  • Communication & Workflow Tools: Teams RingCentral Microsoft Authenticator, 8x8, PayCor OnBase

Timeline

Administrative Assistant

Bureau Veritas
02.2025 - Current

Customer Service Representative / Operations Specialist

GenoaBank
11.2023 - 09.2024

Customer Experience Banker / Vault Teller

Huntington National Bank
04.2023 - 11.2023

Member Service Representative (MSR) III

Impact Credit Union
07.2022 - 04.2023

Assembly Line Worker / Trainer / Backup Group Lead

Whirlpool Corporation
07.2020 - 07.2022

Retail Banker / Backup Assistant Branch Manager

Woodforest National Bank
10.2018 - 09.2019

Assistant Operator, Level III

Sonoco Protective Solutions
08.2016 - 09.2018

High School Diploma -

Fremont Ross High School

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