Abriana Peracca
Chicago,IL
Summary
Professional in office management, bringing valuable administrative experience to support organizational goals. Adept at streamlining office procedures and ensuring effective communication across departments. Known for strong teamwork capabilities and adaptability in dynamic settings, with focus on organizational and clerical skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Clerk
Windy City Taxes
08.2023 - 11.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and over 1500+ client requests for information per season.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
Shift Supervisor
Gravity extreme Zone
12.2018 - 12.2022
- Supervising 10+ employees and assisting with tasks as necessary
- Conducting 10+ performance reviews weekly and sharing feedback with both upper management and team members
- Managing employees requests and transgressions
- Completed store opening and closing procedures and balanced tills.
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Trained new employees and delegated daily tasks and responsibilities.
Medical Intake Coordinator
VeniExpress
11.2017 - 11.2018
- Scheduled patients 200+ appointments Daily
- Spoke with 75 Doctors Daily to manage accounts
- Routed orders to phlebotomist in the field
- Patient Financial Service Representative
- Verified/Validated orders
- Obtained prior authorizations for 75+ accounts daily
- Worked closely with billing department
Commercial Department
RedLine Resources
11.2016 - 11.2017
- Managed 80+ Accounts daily
- Conducted as needed various platform support training sessions with physicians and physician staff
- Support the commercial team as the expert for the physician portal, including internal training
- Maintained all accounts with 24 hour turnaround time or less
- Managed inventory levels to minimize stock shortages while optimizing storage space utilization.
- Collaborated with other supervisors to develop interdepartmental strategies for process improvement and increased efficiency across the organization.
Revenue Cycle Specialist
Golden hour data systems
10.2013 - 10.2016
- Specific to ambulance billing
- Managed 1700+ accounts monthly
- Exceeded revenue targets by 35+ accounts daily
- Produced monthly reports using advanced Excel spreadsheet functions
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Assisted with receptionist duties, file organization and research and development
- Utilized EPIC systems in multiple states
- Insurance verification, prior authorization approval
- Familiar billing State Medicaid/Medicare HMO/PPO Government and Work Comp and all commercial payors
- Paper claim and Ecs claim UB 1450 and 1500 billing
- Liaison for client management relations, utilized hospital systems daily
- PFS complete knowledge
- Created/Registered 80+ new accounts daily
Intern
SHARP HOSPITAL
01.2012 - 05.2012
- Provided in home care to 10+ patients and residents such as health and hygienic care with integrity
- Assessed need for, ordered, obtained and interpreted appropriate lab tests
- Self-directed with astute judgment skills
- High level of personal accountability
- Closely monitored acute conditions
- Ensured HIPAA compliance
- Assisted in treatment of patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
Education
High School Diploma -
Health Sciences High School And Middle College
San Diego, CA06.2013
EMT -
Southwestern Community College
San Ysidro, CA06.2013
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Administrative support
- Records management
- Filing systems
- Remote work management
Certification
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
Timeline
Office Clerk
Windy City Taxes
08.2023 - 11.2024
Shift Supervisor
Gravity extreme Zone
12.2018 - 12.2022
Medical Intake Coordinator
VeniExpress
11.2017 - 11.2018
Commercial Department
RedLine Resources
11.2016 - 11.2017
Revenue Cycle Specialist
Golden hour data systems
10.2013 - 10.2016
Intern
SHARP HOSPITAL
01.2012 - 05.2012
High School Diploma -
Health Sciences High School And Middle College
EMT -
Southwestern Community College
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
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