ABRIANA SANCHEZ

In my role, I was responsible for managing reservations, including standard, VIP, and large group bookings. I consistently delivered high-quality customer service, both in person and over the phone. I efficiently handled takeout orders, ensuring accuracy and timely preparation. I communicated with kitchen and service staff to coordinate large and special-event reservations. I developed strong organizational skills while managing multiple reservation systems and guest lists. I maintained a professional and welcoming demeanor when greeting and seating guests. I ensured that VIP guests received exceptional service and that their specific preferences were met. I helped maintain smooth front-of-house operations during peak hours. I regularly followed up with guests to confirm reservations and accommodate last-minute changes. My ability to multitask and stay composed under pressure contributed to a positive guest experience and overall team efficiency.

• Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
• Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
• Answered phone calls to take reservations and address guest questions and concerns.
• Supported servers and bussers through high-volume shifts with food running and table clearing.
• Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
• Built positive relationships with regulars to ensure their loyalty to the establishment.
• Conversed with members and guests in outgoing and friendly manner.
• Presented positive first impression of establishment's high standards by delivering exceptional service.
• Trained new staff members on proper hosting etiquette and procedures.
• Helped bus tables and ran food to patrons during high-volume periods.