Abriana Urena Bonilla
The Bronx,NY
Summary
Skilled and dedicated whit experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results oriented in supporting complex, deadline driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted whit even the most confidential projects. Excel in turning disorganized environments into smooth running operations and overhauling administrative processes to improve accuracy and efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Metro by T Mobile
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Greet customers warmly and assist them with their inquiries.
- Maintain an organized and visually appealing sales floor by stocking merchandise and arranging displays.
- Operate the cash register efficiently, handling cash transactions and providing accurate change.
- Assist customers with product pricing and promotions.
- Engage in upselling techniques to promote additional products and services.
- Conduct product demos to educate customers about features and benefits.
- Maintain phone etiquette when answering customer inquiries over the phone.
- Collaborate with team members to achieve sales goals and enhance overall store performance
Hair Stylist Assistant
D’ Johanny beauty salon
10.2022 - 05.2023
- Assist customers, hair stylist, beauty salon chores
Customer Service Representative/Sales Associate
Metro by T-Mobile (authorized dealer)
07.2022 - 10.2022
Education
High school diploma - undefined
Eugenio de Jesús márcanos
Santiago de los Caballeros11.2021
Skills
- I’m a fast learner
- Responsible
- professionalism
- Teamwork
- Kindness
- Communication
- Leadership
- Sales
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Organization
- Sales
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Metro by T Mobile
02.2024 - 12.2024
Hair Stylist Assistant
D’ Johanny beauty salon
10.2022 - 05.2023
Customer Service Representative/Sales Associate
Metro by T-Mobile (authorized dealer)
07.2022 - 10.2022
High school diploma - undefined
Eugenio de Jesús márcanos
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