Abrianna Fleming
Dayton
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aspen Dental
Dayton
10.2025 - Current
- Gathered and monitored patient records, insurance verification, and billing information for accuracy and efficiency.
- Analyzed daily operational data to identify trends, optimizing scheduling efficiency and improving patient flow.
- Developed standardized processes for team training, ensuring quality assurance across patient interactions.
- Led project initiatives using Agile methodologies to drive practice improvements and change management.
- Crafted workflows for organizing patient charts and tracking appointment metrics.
- Utilized CRM systems to track performance indicators and generate reports for data-driven decision-making.
- Processed complex insurance claims by preparing CAR tickets with comprehensive narratives and documentation.
Patient Experience Coordinator
Aspen Dental
Dayton
04.2025 - 10.2025
- Optimized patient scheduling and appointment confirmations, ensuring data integrity across platforms.
- Resolved patient inquiries with professionalism, addressing concerns effectively.
- Maintained a feedback database for future decision-making processes.
- Implemented systems to track customer complaints and document resolutions.
- Verified insurance and payment methods during patient admissions and check-ins.
- Completed patient registration by accurately inputting necessary information.
Contact Care Center Officer - Team Lead
Philips
Nashville
02.2023 - 11.2024
- Led cross-functional project coordination to analyze service data and enhance medical equipment support strategies.
- Implemented process improvements that boosted operational efficiency and effectiveness.
- Fostered a culture of continuous improvement, promoting innovation among team members.
- Authored and submitted reports on industry trends, guiding managers in business plan development.
- Worked with multiple teams to meet requirements from various departments to synthesize operational data for strategic enhancements.
- Provided technical support to over 50 clients daily, resolving complex medical equipment issues and coordinating emergency responses.
- Utilized critical thinking and data analysis to proactively address service needs and technical challenges.
- Managed communication with hospital administrators, technicians, and clinical staff to ensure seamless service delivery.
Quotation Specialist
Philips
Nashville
05.2022 - 01.2023
- Generated 80+ daily Time & Material quotes through requirements gathering and analysis of service specifications across billing, GCS, and parts administration teams
- Leveraged Salesforce/ServiceMax and PowerBI to create reports, perform data cleaning, track case metrics, and identify opportunities for process optimization
- Documented standardized processes and implemented quality assurance checks to improve quote accuracy and turnaround times
- Applied business acumen to translate technical service requirements into clear pricing proposals for stakeholders.
Customer Service Representative
TTEC
Remote
04.2021 - 01.2022
- Analyzed customer performance data across multiple technical systems to ensure accurate reporting and service quality.
- Troubleshot IT and financial issues using systematic diagnostic approaches to identify root causes.
- Documented troubleshooting efforts in data capture tools, ensuring detailed records for future analysis.
- Inputted service needs accurately into electronic systems by asking probing questions.
- Collaborated with departments to resolve complex problems and meet customer requirements.
- Maintained professionalism under stress, successfully diffusing tense situations.
Tech Advisor
IBEX
Springville
06.2020 - 01.2021
- Delivered IT support to over 20,000 global customers while staying updated on macOS, iOS, and iPadOS developments.
- Diagnosed and resolved complex software and hardware issues through systematic troubleshooting methods.
- Conducted screen-sharing diagnostics to analyze technical problems and implement effective solutions.
- Provided training on new software features to enhance user experience and proficiency.
- Maintained up-to-date knowledge of advancements in information technology systems and applications.
Education
Bachelor of Science - Computer Information Systems
Austin Peay State University
Clarksville, TNAssociate - Liberal Arts & Sciences
Austin Peay State University
Clarksville, TNSkills
- Excel
- SQL
- Tableau
- Azure DevOps
- Active Directory
- Windows Server 2019
- C#
- C
- HTML
- CSS
- Java
- JavaScript
- Linux
- GitHub
- Microsoft Office Suite
- Google Suite
- Slack
- Salesforce
- ServiceMax
- CRM Systems
- Data analysis and visualization
- Data tracking and reporting
- Performance metrics analysis
- Quality assurance/testing
- Database Management
- Data analysis and visualization
- Project Coordination
- Agile/Sprint
- Process Optimization
- Technical documentation
- Risk Analysis
- Systems troubleshooting
- Conflict resolution
- Recruitment and hiring
- Graphic and media design
- Problem-solving
- Leadership
- Sales
Certification
Google Technical Support Fundamentals, Google Bits and Bytes of Computer Networking
Timeline
Assistant Manager
Aspen Dental
10.2025 - Current
Patient Experience Coordinator
Aspen Dental
04.2025 - 10.2025
Contact Care Center Officer - Team Lead
Philips
02.2023 - 11.2024
Quotation Specialist
Philips
05.2022 - 01.2023
Customer Service Representative
TTEC
04.2021 - 01.2022
Tech Advisor
IBEX
06.2020 - 01.2021
Bachelor of Science - Computer Information Systems
Austin Peay State University
Associate - Liberal Arts & Sciences
Austin Peay State University