Abrianna Gatto
Saint Cloud,MN
Summary
As a personable and dedicated Customer Service Representative, There is extensive experience to be brought to the table. A solid team player, known for their upbeat and positive attitude, and have a proven track record in establishing rapport with clients. Motivation lies in maintaining customer satisfaction and contributing to the success of the company. With a strong background in direct customer interface within the industry, knowledgeable about products, services, and consumer trends. Being a dependable achiever who upholds the highest ethical standards and customer trust. Articulate and enthusiastic, results-driven with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Ship From Store Specialist
Petco
08.2023 - 06.2024
- Streamlined order processing by maintaining high levels of precision in picking and packing operations to achieve daily production goals.
- Utilization of Zebra and OMI system.
- Maintained accurate records of shipping material inventory on a weekly basis.
- Contributed to the team's efforts by actively participating in the unloading and stocking of weekly truck deliveries using pallet jacks.
- Diligently maintained a clean and organized work environment by performing routine cleaning tasks.
- Provided excellent customer service, assisting in product selection and offering suggestions.
- Demonstrated expertise in various store departments to provide seamless customer assistance.
- Managed incoming calls pertaining to questions on product availability, vet visit bookings and pet grooming.
- Participated in the comprehensive care of a wide range of animals, including birds, reptiles, and fish. Proven commitment to continuous learning and flexibility in providing support as necessary.
Head Cleaner
Envirotech
06.2023 - 08.2023
- Provided supervision and support to housekeeping personnel, resulting in optimized quality of service and performance.
- Stocked, sanitized, cleaned and inspected restrooms.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Maintained cleanliness of windows, glass partitions, and mirrors by utilizing appropriate cleaning products.
- Ensured proper disposal of waste by gathering and placing individual trash bags in receptacles.
- Conducted a variety of housekeeping responsibilities such as vacuuming, dusting surfaces, sweeping floors and mopping as well as scrubbing.
- Ensured prompt reporting of any identified maintenance issues or hazards to supervisor.
- Adeptly tackled unanticipated challenges and employed effective problem-solving strategies throughout the cleaning process.
- Performed regular audits of property, detecting and addressing areas requiring additional care.
- Efficiently managed stock levels for bathroom essentials including paper towels, toilet tissue, and soap dispensers.
- Sourced and procured janitorial supplies in a prompt manner, maintaining adequate inventory levels.
- Contributed to the successful completion of assigned cleaning tasks by working closely with a team and adhering to designated deadlines.
Pet Hotel Lead
PetSuites
12.2022 - 07.2023
- Maintained a high standard of cleanliness by regularly cleaning and disinfecting animal cages, kennels, runs, and holding areas.
- Monitored animals for signs of stress or discomfort while in the facility.
- Trained new staff members on proper animal handling techniques.
- Engaged in various office responsibilities such as handling phone calls and organizing appointments.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Greeted customers and provided information about services offered by the kennel.
- Ensured that all safety protocols were followed when handling animals.
- Communicated effectively with owners regarding their pet's care plans.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Resolved customer complaints regarding their pet's stay or other issues related to doggie daycare services.
- Kept records of each dog's health history and medical treatments administered during their stay at doggie daycare.
- Communicated regularly with pet owners regarding updates on their pet's progress while attending doggie daycare.
- Developed strong client rapport, fostering lasting bonds with animals through ongoing interaction.
Jack and Bore Crew
Precision Tunneling
09.2022 - 05.2023
- Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Assisted with sewer line installations and inspections.
- Assisted in loading semi trailers.
- Learned how operate heavy equipment such as excavator, boring machine, bobcat and welder safely and efficiently at all times.
- Confirmed safe operation, inspection and preventive maintenance of heavy machinery on job site.
Team Lead
Holiday
06.2021 - 01.2022
- Contributed to faster onboarding by training new cashiers and customer service team members.
- Supervised the cash supplies of several checkout stations by regularly checking the status of their cash drawers.
- Skillfully answered calls, providing outstanding customer service through friendly and polite engagement.
- Ensured compliance with age restrictions for purchases of alcohol and tobacco products.
- Implemented merchandising and signage updates to support weekly and seasonal promotional changes.
- Fostered a positive and collaborative work environment.
- Evaluated customer service surveys, applying innovative approaches that resulted in notable increases in customer satisfaction.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained accurate records of all transactions processed throughout the day.
Grocery Clerk/Floral Clerk
Coborn's Superstore
07.2020 - 06.2021
- Enhanced customer satisfaction by delivering prompt greetings, accurate information sharing, and effective complaint resolution utilizing strong communication abilities.
- Utilized the POS register system effectively to process sales, returns, and exchanges in a timely manner while ensuring accuracy in providing exact change and receipts.
- Increased efficiency and maintained store operations through cross-training in various departments, including Floral Clerk and cashier at Little Dukes.
- Ensured cleanliness and organization of checkout areas through regular sanitization of register belts, emptying of trash cans, and organizing candy racks.
- Instructed newly appointed team members on utilizing cash registers efficiently, following stocking procedures accurately, and providing top-notch customer service.
- Utilized visual merchandising to create and develop engaging product displays for customer interaction.
- Efficiently unpacked boxes of fresh cut flowers from wholesalers and suppliers, then organized them based on type and species for optimal storage.
- Performed weekly audits on stock levels for enhanced accuracy of inventory records.
- Packaged floral arrangements using appropriate materials to guarantee quality delivery.
- Helped customers make informed decisions when choosing flowers for special occasions by offering personalized suggestions on flower pairings and greenery options, resulting in increased customer satisfaction.
- Provided timely and exceptional customer service by answering incoming calls, taking orders, and addressing inquiries about product availability.
Lead Cashier
Super America
09.2017 - 07.2020
- Demonstrated a strong commitment to delivering excellent customer service while successfully driving sales through the promotion of loyalty programs.
- Executed store opening responsibilities by ensuring team member access to the facility, validating cash drawer totals, and checking equipment functionality.
- Provided training to new cashiers to optimize their performance alongside skilled and efficient team members.
- Performed merchandising and signage updates on a regular basis to ensure successful implementation of weekly and seasonal promotional changes.
- Maintained accurate inventory records through regular use of POS systems.
- Performed ID checks to confirm customer eligibility for alcohol and tobacco sales.
- Answered phone calls and delivered prompt and accurate responses to customer inquiries regarding store operations and guidelines.
- Ensured seamless payment processing by accurately handling cash, check, debit, and credit card transactions using a Point-of-Sale system.
- Monitored cashier performance to assess customer service, payment processing, and merchandising plans for areas of improvement.
- Maintained cleanliness by regularly performing general cleaning duties such as sweeping floors, wiping surfaces, and emptying trash cans.
Head Server
Pizza Hut
01.2016 - 09.2017
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Established strong relationships with customers through excellent communication skills.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Demonstrated excellent telephone etiquette and effectively managed challenging calls..
- Managed multiple tasks simultaneously while demonstrating excellent time management skills.
- Addressed issues through emotionally intelligent conversation and conflict resolution techniques.
- Answered phone calls promptly and courteously taking orders, handling payments, or providing information about products or services.
- Offer guidance, support, and training where necessary.
- Effectively informed job applicants of duties and responsibilities, compensation, and benefits. While continuing to provide support during and after the hiring process.
Education
High School Diploma -
Irondale Senior High School
New Brighton, MN06.2017
Skills
- Customer Service and Communication
- Conflict Resolution
- Attention to Detail
- Teamwork and Collaboration
- Training & Development
- Multitasking
- Leadership
- Organization
- Time Management
- Customer Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany Culture401k matchPaid time offCareer advancementFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsPaid sick leaveTimeline
Ship From Store Specialist
Petco
08.2023 - 06.2024
Head Cleaner
Envirotech
06.2023 - 08.2023
Pet Hotel Lead
PetSuites
12.2022 - 07.2023
Jack and Bore Crew
Precision Tunneling
09.2022 - 05.2023
Team Lead
Holiday
06.2021 - 01.2022
Grocery Clerk/Floral Clerk
Coborn's Superstore
07.2020 - 06.2021
Lead Cashier
Super America
09.2017 - 07.2020
Head Server
Pizza Hut
01.2016 - 09.2017
High School Diploma -
Irondale Senior High School