Abrianna James
Boston,MA
Summary
Highly motivated sales associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving the buying experience, and elevating company profile within targeted markets. Recognized consistently for exceptional sales performance and excellence in customer service.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
Dependable job title with good supply management, recordkeeping, and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports, and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual, and hardworking.
Hardworking job title brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Sales Associate/Cashier
Best Buy
06.2022 - 10.2024
- Assisting customers with locating merchandise, Operating the cash register as needed throughout my shift, Up-selling additional warranty protection and other store offers, Maintain current knowledge of new technological trends for my work area, Answer any questions customers may have about potential purchases
Patient Assistant
Brigham and Women's Hospital (BWH)
03.2024 - 03.2024
- Processes patients arriving for appointments
- Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient's appointment
- Operates computer terminal and must be proficient in multiple practice management systems
- Answers incoming telephone calls in a timely fashion
- Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone
- Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party
- For routine matters, respond directly to customer inquiries without referring the caller elsewhere
- This includes responding to inquiries related to the availability of appointments, scheduled appointment dates and times, specialty referrals, parking, directions and general information
- Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed
- Warmly greets patients upon receipt of telephone inquiry and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic
- Completes Prior Authorizations as required
- All other duties as assigned.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Office Assistant
Kids Community College Public Charter School
02.2020 - 08.2020
- Greeting guests, Maintaining a clean office space, Answering phone calls, Managing schedules, Organizing files, Overseeing clerical tasks, such as sorting and sending mail, Keeping an inventory of office supplies and ordering new materials as needed, Maintaining files, Taking and delivering messages, Ensuring the office runs smoothly, Scheduling meetings and sending meeting invites to attendees
Front Desk Medical Receptionist
Adelante Healthcare
03.2019 - 11.2019
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Helped patients complete necessary medical forms and documentation.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages physicians of adelante healthcare medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Sales Associate
Foot Locker
01.2019 - 02.2019
- Operate the cash register and adhere to cash shortage guidelines, Resolve customer questions in-person and over the telephone, Put away merchandise and correctly record product inventory levels, Make recommendations and inform customers of relevant sales events, Greet customers as they arrive and thank them for their purchases, Assist customers with locating merchandise
Education
certified Medical assistant (CMA) -
Stepful
Boston, MA12.2024
High School Diploma - undefined
Boston Adult Technical Academy
Boston, MA10.2022
Skills
- Customer service
- Computer literacy
- Time management
- Food service
- Communication skills
- Leadership Experience
- Patient coordinator
- Nurse assistant
- Retail Sales
- Management Experience
- Cash Register Operation
- Guest Relations
- Stocking and Receiving
- Listening Skills
- Cleaning techniques
- Time Management
- POS System Operation
- Meeting deadlines
- Written and oral communication skills
- Positive and professional
- Store Opening and Closing
- Multi-tasking strength
- Payment Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Assistant
Brigham and Women's Hospital (BWH)
03.2024 - 03.2024
Sales Associate/Cashier
Best Buy
06.2022 - 10.2024
Office Assistant
Kids Community College Public Charter School
02.2020 - 08.2020
Front Desk Medical Receptionist
Adelante Healthcare
03.2019 - 11.2019
Sales Associate
Foot Locker
01.2019 - 02.2019
High School Diploma - undefined
Boston Adult Technical Academy
certified Medical assistant (CMA) -
Stepful