Abrianna McCarthy
Jamestown,NY
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
Shift Manager
Wendy's
07.2019 - Current
- Demonstrated excellent customer service skills by providing friendly and efficient service to customers at the front counter and drive-thru.
- Maintained a clean and organized work area, ensuring a safe and hygienic environment for both customers and team members.
- Collaborated with team members to achieve daily operational goals and uphold Wendy's high standards of food quality.
- Operated cash register and handled transactions accurately while providing an exceptional dining experience.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised ongoing daily production phases.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
No Degree - Information Technology
Jamestown Community College
Jamestown, NY05.2025
High School Diploma -
Falconer Central High School
Falconer, NY06.2021
Skills
- Customer Service: Proven ability to provide excellent customer service, addressing inquiries, and ensuring customer satisfaction
- Teamwork: Adept at collaborating with team members to achieve common goals and maintain a positive work environment
- Communication: Strong verbal communication skills developed through interactions with customers and team members
- Time Management: Effective in managing time and multitasking in a fast-paced environment
- Accurate money handling
- Staff Supervision
- Assigning Work
- Decision-Making
- Problem-Solving
Timeline
Shift Manager
Wendy's
07.2019 - Current
No Degree - Information Technology
Jamestown Community College
High School Diploma -
Falconer Central High School