Abrianna McGibbon
Miami,FL
Summary
Hardworking and reliable Customer Support Specialist with strong ability in problem solving. Offering attention to detail and fast learner. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
Speedy Demo & Renovations Plus
05.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Provided administrative support to management staff, contributing to overall office productivity.
- Processed payments from customers using a variety of payment methods including credit card, checks, cash and money orders.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Lead Hostess
Jimmy's Grand Cafe
04.2022 - 03.2023
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Responded appropriately to customer concerns, bringing major issues to manager on duty.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Answered telephone to provide dining information and take reservations.
- Processed payments form guest for dine-in and take-out orders.
- Checked restrooms to refill products and perform light cleaning duties and restocking paper products.
Hostess
Del Frisco's Double Eagle
11.2021 - 03.2022
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered phone inquiries to schedule/confirm reservations, record takeout orders, respond to service questions and notified servers of large groups to prepare seating in advance.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Customer Service Representative
Inktel Contact Center Solutions
09.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Upsell products and services.
- Conducted research on products and services to ensure accurate information was provided to customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
- Answered calls and emails, providing frontline customer support with product and service transactions and/or payment plans to keep their accounts current.
- Tracked orders from start to finish to ensure timely delivery of goods and services.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL05.2020
No Degree - Esthetician
Atelier Esthetique Institute of Esthetics, Inc.
New York, NY11.2022
No Degree - Volunteer
B.L.E.S.S. U., INC.
Miami, FLSkills
- Office Organization
- Correspondence Typing
- Administrative Support
- File Organization
- Cash Handling
- Verbal and Written communication
- Multi-line Telephone System
- Telephone Etiquette
Languages
Spanish
Professional Working
Timeline
Front Desk Coordinator
Speedy Demo & Renovations Plus
05.2023 - Current
Lead Hostess
Jimmy's Grand Cafe
04.2022 - 03.2023
Hostess
Del Frisco's Double Eagle
11.2021 - 03.2022
Customer Service Representative
Inktel Contact Center Solutions
09.2020 - 01.2021
High School Diploma -
Miami Norland Senior High School
No Degree - Esthetician
Atelier Esthetique Institute of Esthetics, Inc.
No Degree - Volunteer
B.L.E.S.S. U., INC.