Abrianna Redabaugh
Bonham,TX
Summary
Adept at fostering positive customer experiences and enhancing team productivity, I leveraged my exceptional customer service and active listening skills at Starbucks and Envoy Airlines. I excel in maintaining professionalism and adaptability. Demonstrated ability to enhance customer satisfaction and team productivity, leveraging both strong communication and effective management
Overview
3
3
years of professional experience
Work History
Barista
Starbucks, Barista
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Flight Attendant
Envoy Airlines
11.2022 - 11.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Office Manager
Brookshires Grocery Co
10.2021 - 11.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
High Country Home Educators
Colorado Springs, CO05-2021
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Exceptional customer service
- Strong Work Ethic
- Reliability and punctuality
Timeline
Barista
Starbucks, Barista
11.2023 - Current
Flight Attendant
Envoy Airlines
11.2022 - 11.2023
Office Manager
Brookshires Grocery Co
10.2021 - 11.2022
High School Diploma -
High Country Home Educators