ABRIEL MILLS
Greer,USA
Summary
Dedicated customer service professional with a strong background in high-volume customer support, conflict resolution, and problem-solving. Skilled in delivering clear, empathetic communication while maintaining professionalism in fast-paced, high-pressure environments. Known for consistently exceeding service expectations, ensuring smooth and positive interactions, and adapting quickly to diverse customer needs. Eager to leverage strong interpersonal skills, safety awareness, and a customer-first mindset in a flight attendant role.
Overview
5
5
years of professional experience
Work History
Transportation Billing Clerk
Michelin U70
Woodruff, South Carolina
01.2025 - Current
- Processed transportation invoices accurately, ensuring timely completion in compliance with policies.
- Verified shipment details and supporting documents to generate correct billing statements.
- Coordinated with carriers, drivers, and departments to resolve billing discrepancies.
- Entered billing data into accounting systems, maintaining high accuracy and attention to detail.
- Monitored outstanding invoices and assisted with collections to facilitate timely payments.
- Prepared daily, weekly, and monthly billing reports for management review.
- Responded to inquiries from customers and carriers regarding charges and payment status.
- Maintained organized digital and physical records of invoices and freight agreements.
Performing Loan Consultant I
Newrez
Greenville, South Carolina
03.2024 - 12.2025
- Maintained a calm, service-oriented demeanor while addressing customer concerns with solution-focused communication.
- Guided customers on various inquiries, ensuring accurate information and supportive experiences.
- Documented customer interactions precisely, demonstrating attention to detail and compliance awareness.
- Executed proactive outreach calls to resolve issues, showcasing empathy and conflict-resolution skills.
- Consistently upheld high standards of professionalism in fast-paced, high-volume environments.
Appointment Setter
Transcom Corporation
Greenville, South Carolina
05.2023 - 03.2024
- Greeted customers warmly and provided courteous, customer-focused support, creating a welcoming and professional environment.
- Scheduled appointments based on customer needs and availability, demonstrating strong organizational and time-management skills.
- Maintained confidentiality and protected customer information in accordance with company policies.
- Used internal software systems to manage schedules, track progress, and record all interactions, showcasing accuracy and comfort with fast-paced, multitasking environments.
Collections Representative/ Remarketing Specialist
Global Lending Services LLC
Mauldin, South Carolina
09.2021 - 01.2023
- Completed comprehensive training in customer communication, compliance, and service excellence, reinforcing the ability to handle sensitive and challenging interactions professionally.
- Managed and monitored customer accounts, maintaining composure and providing clear, respectful communication to resolve concerns and support positive outcomes.
- Maintained accurate databases and documented all customer contact, demonstrating strong attention to detail and administrative reliability.
- Conducted follow-ups with customers to ensure resolution of commitments, highlighting persistence, empathy, and customer-first communication.
- Utilized investigative tools to verify information and process documentation, reflecting strong judgment and responsibility.
- Coordinated logistics for high-value assets-including repossession assignments and vendor documentation-demonstrating the ability to follow procedures, multitask, and manage time-sensitive operations.
- Oversaw transportation and status updates for assets and ensured all items were cleared according to company standards, showcasing meticulous follow-through and operational awareness.
- Demonstrated ability to multitask while managing time-sensitive operations effectively.
Customer Service Representative
Spectrum
Simpsonville, South Carolina
04.2021 - 09.2021
- Delivered exceptional customer service, promptly resolving inquiries and providing solutions to enhance the customer experience.
- Developed in-depth knowledge of Spectrum's products and services to accurately answer questions and guide customers.
- Maintained professionalism and courtesy during high-volume call periods, demonstrating patience and empathy.
- Documented all customer interactions accurately in internal systems, ensuring compliance and record-keeping standards.
- Assisted customers with billing questions, account updates, and service troubleshooting, providing clear instructions and guidance.
- De-escalated customer concerns and complaints with diplomacy, maintaining positive relationships and customer satisfaction.
- Collaborated with internal teams to escalate complex issues and ensure timely resolution.
- Contributed to achieving team performance goals through consistent adherence to service quality standards.
- Educated customers on self-service tools and resources to improve accessibility and reduce future inquiries.
Education
Esthetician License - Skin Care
Kenneth Shuler School of Cosmetology
Spartanburg, SC11.2020
High School Diploma -
Greer High School
Greer, SC06.2015
Skills
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Safety & Compliance Awareness
- Attention to Detail & Documentation
- Professionalism in high-pressure environments
- Team Collaboration & Coordination
- CRM & Administrative Systems
Timeline
Transportation Billing Clerk
Michelin U70
01.2025 - Current
Performing Loan Consultant I
Newrez
03.2024 - 12.2025
Appointment Setter
Transcom Corporation
05.2023 - 03.2024
Collections Representative/ Remarketing Specialist
Global Lending Services LLC
09.2021 - 01.2023
Customer Service Representative
Spectrum
04.2021 - 09.2021
Esthetician License - Skin Care
Kenneth Shuler School of Cosmetology
High School Diploma -
Greer High School