Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abriel Zachary

Conyers,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
Atlanta, GA
01.2021 - 08.2024
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Operated cash registers to process customer payments.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Call Center Agent (Work from Home)

TTEC
Orlando, FL
01.2020 - 01.2021
  • Handles various incoming and outgoing collections-focused phone calls
  • Resolves customer questions, complaints, and collections
  • Talks to customers over the phone to resolve their questions or concerns
  • Calmly attempts to resolve and de-escalate any issues.

Call Center Agent

Southeastrans
Atlanta, GA
08.2017 - 10.2019
  • Handles various incoming and outgoing collections-focused phone calls
  • Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
  • Connects with existing and potential customers and aims to resolve inquiries related to receivables management
  • Utilizes computer system to verify and document customer requests
  • Talks to customers over the phone to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary.

Education

High School Diploma -

Miller Grove High School
Lithonia, GA
05-2016

Skills

  • Proficient in English
  • Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel, Lotus
  • Friendly and outgoing
  • Team Leadership
  • Positive and professional
  • Highly organized; able to multi-task and accomplish multiple objectives
  • Professional demeanor and attentive to detail
  • Safe Food Handling
  • Cash Register Operation
  • Order Taking
  • Retail Management
  • FLUENT IN ENGLISH
  • Performance Improvement

Timeline

Barista

Starbucks
01.2021 - 08.2024

Call Center Agent (Work from Home)

TTEC
01.2020 - 01.2021

Call Center Agent

Southeastrans
08.2017 - 10.2019

High School Diploma -

Miller Grove High School
Abriel Zachary