Abrielle Sanders
Los Angeles,CA
Summary
Skilled Workplace Consultant with relevant experience in developing and implementing effective workplace strategies. Strengths include comprehensive understanding of labor laws, employee relationship management, organizational behavior, and change management. Known for successfully improving workplace culture through innovative solutions and strategies. Significant contributions to previous roles include enhancing productivity levels and fostering positive work environments. My approach transforms administrative challenges into operational successes, achieving a notable increase in efficiency and positive work environments.
Overview
6
6
years of professional experience
Work History
Administrative Workplace Operations
FTI Consulting
02.2024 - 11.2024
- Administrative Support: Provide general administrative and clerical support, such as managing schedules, arranging meetings, preparing correspondence, and maintaining files and records.
- Communication: Handle incoming calls and correspondence, redirecting as necessary, and ensure timely responses to inquiries.
- Oversee the approval process of invoices.
- Create and manage expense reports.
- Streamlined document processing through efficient conversion and addition processes.
- Oversaw document organization on SharePoint.
- Utilized Concur for effective expense tracking and travel management.
- Streamlined scheduling to enhance productivity.
- Excellent communication skills for both internal and external correspondence.
- Experience in coordinating and managing conference calls.
- Ability to handle various forms of correspondence including emails, memos, and letters
- Office Organization: Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies
- Filing and Organization: Organize and maintain paper and electronic files, ensuring information is easily retrievable
- Assisting with Projects: Assist in planning and organizing office events, projects, and activities as needed
- Handling Confidential Information: Handle confidential information with discretion and maintain confidentiality
- Customer Service: Provide assistance to visitors and clients in a courteous and professional manner
- Data Entry and Documentation: Input and update data in databases or spreadsheets, and maintain accurate records of important information
Administrative Assistant (Seasonal)
The Christmas Brothers
Los Angeles, CA
09.2023 - 01.2024
- Managed existing accounts, facilitated order acquisition, and fostered new account development through strategic planning and efficient organization of daily tasks
- Scheduled calls with both current and potential sales outlets, considering various trade factors
- Tailored sales presentations by analyzing the specific characteristics of sales outlets and trade factors
- Directed sales efforts towards targeted volumes of existing and potential dealers
- Processed orders with precision, referencing price lists and product literature
- Kept management well-informed by submitting detailed activity and results reports, including daily call reports, weekly work plans, and monthly territory analyses
- Functioned as the primary liaison between the business and its customers
- Proactively sold products, addressing customer needs promptly
- Monitored competitors by answering phones, all the while fostering positive customer relations and actively seeking new sales opportunities
Locations Service Analyst / Receptionist / Assistant
Accenture LLP Services
Arlington, VA
08.2022 - 09.2023
- Provided comprehensive support to company leaders, senior staff, and teams through efficient management of budgets, appointment scheduling, travel coordination, and itinerary maintenance
- Ensured seamless office operations by delivering high-quality administrative support to office staff
- Managed logistics, catering, agendas, and travel arrangements, including expenses, for the board of directors, president, executive vice president, clients, and customers
- Facilitated office meetings and client appointments for staff teams, involving tasks such as drafting agendas, recording minutes, and generating necessary meeting documents
- Maintained multiple calendars, offering support to senior staff and teams, and responded to emails, filed expense reports, performed bookkeeping, processed requests, ordered supplies, and conducted internal audits
- Provided daily technical support for email, network connectivity, and telecommunications
- Demonstrated precise keyboarding, data entry, and computer skills, particularly in Microsoft Office Suite Programs (Word, Excel, Outlook, and PowerPoint)
- Managed supply levels by restocking and placing purchase orders to ensure adequate stock
- Fostered positive communication among unit staff and organizational leadership, minimizing miscommunications and missed deadlines
- Professionally greeted incoming visitors and customers, offering friendly and knowledgeable assistance
- Set up conference rooms, technology, and materials to facilitate meetings
- Handled confidential and sensitive information discreetly and tactfully
- Screened calls and emails, responding appropriately to support executive correspondence
- Coordinated events and willingly took on ad hoc projects, volunteering for special projects of varying degrees of complexity
Floor Specialist/Workplace Operations
Accenture Federal Services
Arlington, VA
09.2019 - 08.2022
- Managed the flow of the workplace and optimized day-to-day activities
- Identified customers' needs, maintained the floor, and managed security clearances
- Provided customer service
- Resolved customer problems and complaints
- Answered the central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally, providing friendly, knowledgeable assistance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Maintained confidentiality of information regarding clients and the company
- Corresponded with clients through email, telephone, or postal mail
- Provided clerical support to company employees by copying, faxing, and filing documents
- Kept the reception area clean and neat to give visitors a positive first impression
- Maintained a visitor log for entering and leaving the facility for security purposes
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Helped office staff prepare reports and presentations for internal or client-related use
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Organized, maintained, and updated information in computer databases
- Handled assignments independently with good judgment and critical thinking skills
- Demonstrated a proven ability to learn quickly and adapt to new situations
- Exercised leadership capabilities by successfully motivating and inspiring others
- Issued access cards to authorized personnel to monitor access points
Administrative Assistant
Potomac Management Solutions, LLC
Washington, DC
04.2019 - 09.2019
- Performed bookkeeping, ordered supplies, tracked, and notarized
- Supported requests, including audio and video support, meeting support, facilities issues, meeting/workspace needs, office moves, daily hoteling management (check-ins, reservations, etc.), and other office services
- Provided daily technical support for email, network connectivity, and telecommunications
- Had 5 years of experience in Business Administration
- Answered incoming phone calls professionally and directed them to appropriate departments/recipients
- Checked and maintained personal and corporate work email and calendar throughout the business day
- Greeted guests and directed them to the appropriate department
- Collected, sorted, and distributed incoming mail to the proper department and/or staff
- Processed outgoing mail and packages
- Coordinated meeting times and reserved conference rooms
- Maintained Outlook Calendar Schedules for the Executive Team
- Answered and transferred phone calls
- Took messages when appropriate
- Handled administrative duties (typing/scanning/processing correspondence, copying, and filing)
- Provided support for any corporate events
- Performed daily office management functions, including checking/filling the copier each morning and assisting in maintaining the corporate office, including the kitchen and conference room
- Confirmed appointments, communicated with clients, and updated client records
- Assisted with onboarding new clients and securing paperwork completion
- Routed incoming mail and messages to relevant personnel without delay
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Helped office staff prepare reports and presentations for internal or client-related use
Education
Bachelor of Arts - Psychology, Dance Education
The University of The Arts
Philadelphia, PASkills
- Office Management
- Effective Presentation Design
- Client Relationship Management
- Effective Project Management
- Proficient in SAP
- Proficient in Concur
- Proficient in Google Calendar
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- Proficient in PowerPoint
- Proficient in Adobe
- Proficient in CCure
- Proficient in Microsoft Teams
- Proficient in Zoom
- Proficient in Travel Management
- Data Report Analysis
- Bookkeeping
- Spreadsheet Data Analysis
- Facilities management
Affiliations
Diversity and Inclusion Program, I've been part of Diversity and Inclusion efforts, focusing on mental health, ethnic and racial diversity, support for communities and individuals with disabilities, and gender equality. The goal is to respect everyone's individual culture and background to drive innovation and better support clients and employees globally. Activities like monthly talks, events, celebratory days, and informative booths are organized to maintain diversity and inclusion in the workplace and with clients and customers.
References
References available upon request.
Timeline
Administrative Workplace Operations
FTI Consulting
02.2024 - 11.2024
Administrative Assistant (Seasonal)
The Christmas Brothers
09.2023 - 01.2024
Locations Service Analyst / Receptionist / Assistant
Accenture LLP Services
08.2022 - 09.2023
Floor Specialist/Workplace Operations
Accenture Federal Services
09.2019 - 08.2022
Administrative Assistant
Potomac Management Solutions, LLC
04.2019 - 09.2019
Bachelor of Arts - Psychology, Dance Education
The University of The Arts