Abrielle Wilson
Clinton Township,MI
Summary
Precise and engaging Billing Specialist executes flawless invoicing for products and services. Consistent high-achiever leverages computerized invoicing tools to streamline processes. Dedicated to employing innovative and traditional practices to collect past-due receivables.
Overview
6
6
years of professional experience
Work History
Billing Representative
CVS Specialty Pharmacy
Orlando, FL
01.2023 - 09.2023
- Assisted customers with inquiries regarding their bills and payment options.
- Investigated customer complaints related to billing issues.
- Monitored customer accounts regularly for potential problems or discrepancies.
- Evaluated accounts for payment compliance and contacted customers.
- Served as primary contact for internal departments concerning billing matters.
- Processed and sent invoices, adjustments and credit memos to customers.
- Researched discrepancies between customer invoices and payments received.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Reviewed and processed customer invoices, credits, and payments accurately.
- Ensured accuracy of all financial transactions by verifying information against source documents.
Customer Service Representative
CVS Specialty Pharmacy
Orlando, FL
08.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
Canton, Michigan
01.2018 - 07.2021
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
Education
Associate of Arts -
Liberty
Lynchburg, VA10-2022
Skills
- Collections Background
- Recruitment
- Invoice Processing
- Technical Knowledge
- Payment Collection
- Insurance Claims
- Data Entry Expertise
- Payment Processing
- Invoicing Expertise
- Medical Records Management
- Account Reviews
- Invoicing Experience
- Microsoft Office
- Account Monitoring
- Customer Relations Skills
References
References available upon request.
Timeline
Billing Representative
CVS Specialty Pharmacy
01.2023 - 09.2023
Customer Service Representative
CVS Specialty Pharmacy
08.2021 - 01.2023
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
01.2018 - 07.2021
Associate of Arts -
Liberty
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