Abriena Thom
Fargo,ND
Summary
Proven professional with a strong background in customer service and childcare, exemplified during tenure at The Our Little Blessings Daycare. Excelled in enhancing program quality and fostering positive environments, demonstrating exceptional problem-solving aptitude and teamwork. Skilled in documentation and maintaining high safety standards, achieving significant improvements in engagement and safety protocol adherence. Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions. Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results. Reliable and flexible, ensuring optimal performance in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Daycare Provider Assistant
The Our Little Blessings Daycare
02.2022 - 09.2024
- Facilitated smooth transitions between activities, minimizing downtime and ensuring optimal engagement throughout the day.
- Ensured compliance with safety protocols in all aspects of the facility, including cleanliness standards and emergency procedures implementation.
- Monitored children''s emotional well-being, intervening when necessary to address conflict resolution or provide comfort during challenging situations.
- Implemented innovative approaches to teach problem-solving skills through interactive group projects and hands-on activities.
- Supported lead daycare provider in maintaining a safe and nurturing environment for children, fostering positive social interactions.
- Maintained accurate records of daily attendance, incident reports, and medication administration logs as required by state regulations.
- Improved overall daycare program quality by actively participating in staff meetings, offering constructive feedback, and sharing ideas for continuous improvement.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
Bank Teller
Midwest Bank
02.2022 - 03.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
Cashier
Barnesville Grocery
06.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Support Representative
Hornbachers Foods
08.2019 - 08.2020
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
Education
Bachelor of Arts - Sociology
Bemidji State University
Bemidji, MN05.2026
Associate of Arts - Liberal Arts
Minnesota State Community And Technical College
Fergus Falls, MN05.2024
Skills
Patience and Empathy
Classroom Organization
Professionalism and Ethics
Documentation and Record Keeping
Social Development
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking Abilities
Adaptability and Flexibility
Professionalism
Problem-solving aptitude
Timeline
Daycare Provider Assistant
The Our Little Blessings Daycare
02.2022 - 09.2024
Bank Teller
Midwest Bank
02.2022 - 03.2023
Cashier
Barnesville Grocery
06.2020 - 01.2022
Customer Support Representative
Hornbachers Foods
08.2019 - 08.2020
Bachelor of Arts - Sociology
Bemidji State University
Associate of Arts - Liberal Arts
Minnesota State Community And Technical College