Abril Cervantes
Bridgeport,CA
Summary
Accomplished professional with a proven track record in customer service and time management, notably at Walker River Lodge. Excelled in creating welcoming environments and streamlining shipment processes, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and telephone etiquette, with a knack for developing team cohesion and optimizing inventory systems. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Walker River Lodge
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Shipping and Receiving Coordinator
Lilliput Motor Co.
06.2020 - 11.2021
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
- Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
Store Clerk
Mundo Latino
08.2019 - 10.2020
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Yerington High School
Yerington, NV06.2019
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Translate English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Walker River Lodge
04.2024 - Current
Shipping and Receiving Coordinator
Lilliput Motor Co.
06.2020 - 11.2021
Store Clerk
Mundo Latino
08.2019 - 10.2020
High School Diploma -
Yerington High School
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