Abril Coss Y Leon
Lake Elsinore,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cahier/Dining Services Employee
Panera Bread
01.2024 - Current
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Accurately took food orders from customers
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked on needs of each table and retrieved additional items.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted management in maintaining a well-stocked inventory of supplies to ensure seamless daily operations and minimize disruptions due to shortages or discrepancies.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server/Restaurant Hostess
The Original Pancake House
11.2020 - 12.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greet all customers with a positive attitude leaving them with a good experience
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Applied Science - Ultrasound Technician
High Desert Medical College
Temecula, CA07.2023
High School Diploma -
Hilltop High School
San Diego, CA06.2020
Skills
- POS Systems
- Product Scanning
- Adaptable and Flexible
- Honest and Dependable
- Time management skills
- Customer Service
- Creative Thinking
- Active Listening
- Cash Management
- Reliable and Responsible
- Complex Problem-Solving
Certification
Food Handlers Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Cahier/Dining Services Employee
Panera Bread
01.2024 - Current
Server/Restaurant Hostess
The Original Pancake House
11.2020 - 12.2023
Associate of Applied Science - Ultrasound Technician
High Desert Medical College
High School Diploma -
Hilltop High School