Abril Cruz
Charlotte,NC
Summary
Reliable person with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints.
Punctual and honest person with solid background in every environments. Satisfies customers with exceptional service.
Overview
5
5
years of professional experience
Work History
Cashier to Assistant Office Manager
Foodtown
08.2017 - 06.2020
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Supervised at least 40 employees during the evening until closing time.
- Counted profits at the end of the day and was in charge of office safe.
Cashier
Mcdonalds
10.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Go Greenly
02.2016 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Police Studies
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2023
High School Diploma -
Lincoln High School
Yonkers, NY06.2016
Skills
- Database Maintenance
- Flexible Work Schedule
- Performance Monitoring and Evaluation
- Desktops, Laptops and Mobile Devices
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Cashier to Assistant Office Manager
Foodtown
08.2017 - 06.2020
Cashier
Go Greenly
02.2016 - 03.2016
Cashier
Mcdonalds
10.2015 - 06.2017
Bachelor of Science - Police Studies
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Lincoln High School