Abril Guevara-Salgado
Marietta,GA
Summary
.Hardworking Bartender with 4+ years of experience in large-scale casual dining establishments, special events, craft cocktails decorated, out in a quick efficient manner and always communicating with colleagues for any special requests;
with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience as well as being Awarded employee of the month in 2024.
Overview
11
11
years of professional experience
Work History
Bartender
Mexico Lindo
2620 South Cobb Dr SE, Smyrna, GA
07.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Supervisor/cashier/host/server
EL Super Pan Latino Kitchen & Bar
Atlanta, GA
06.2018 - Current
- My responsibilities as a supervisor/leader were;
- Accurately completed cash register transactions.
- Adhered to all store retail procedures and policies.
- Conferred with employees to discuss complaints and resolve issues.
- Educated customers about product options to exceed their experience.
- Ensured all employees are trained and ready for adequate performances.
- Established strong business relationships and created a deadline-driven team.
- Identified tasks and delegated work.
- Kept records of inventory and placed orders to replenish stock.
- Performed training to raise all employees to required level of performance.
- Served multiple customers simultaneously in a stressful environment.
- Responded to issues and created solutions.
- Calculated check amounts and split checks when parties requested separate checks.
- Completed all side work after completion of dining service.
- Completed an entire food service and training course when hired as a restaurant server.
- Delivered outstanding customer service by serving food and drinks to guests.
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served.
- Effectively maintained a clean working environment during shift.
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts.
- Recommended entrée or drink choices to guests by listening to their preferences and concerns.
- Used the point of sale, or POS, system to place orders and print checks.
Sales Associate
Marshalls
Marietta, GA
10.2016 - 03.2018
- Cross sell products in other departments.
- Comply with inventory control procedures.
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
- Welcome customers to the store and answer their questions.
- Suggest ways to improve sales through new sales promotions.
- Remain knowledgeable of product line features.
- Process point of sale purchases and handle returns of merchandise.
- Maintain in-stock supply and merchandise products on the sales floor.
- Collaborated with colleagues to discuss market information and strategies.
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
Sales Associate/customer Service
T.J. Maxx & HomeGoods
Marietta, GA
09.2015 - 07.2016
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
Hostess
Pappadeaux Seafood Kitchen
Marietta, GA
09.2014 - 09.2015
- As a hostess I was responsible for greeting guests with positive energy so they feel welcomed into the environment, making small talk as I am walking them to their tables, a smile or even asking them how their day was; whether good or bad makes a huge difference in their attitude.
- Assisted hosts and hostesses with seating of guests during rush times.
- Completed all side work after completion of dining service.
- Delivered outstanding customer service by serving food and drinks to guests.
- Effectively maintained a clean working environment during shift.
- Helped resolve guest problems by remaining positive, friendly and respectful.
Education
High School -
Wheeler High School
Marietta, GA05.2016
Skills
- Attention to detail
- Client and vendor relations
- Customer service
- Detail oriented
- Documentation and reporting
- Excellent communication abilities
- Problem-solving abilities
- Organizational Skills
- Outstanding people skills
- Presentation skills
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Handling difficult customers
Timeline
Bartender
Mexico Lindo
07.2021 - Current
Supervisor/cashier/host/server
EL Super Pan Latino Kitchen & Bar
06.2018 - Current
Sales Associate
Marshalls
10.2016 - 03.2018
Sales Associate/customer Service
T.J. Maxx & HomeGoods
09.2015 - 07.2016
Hostess
Pappadeaux Seafood Kitchen
09.2014 - 09.2015
High School -
Wheeler High School