Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abril Jasso

Los Angeles,CA

Summary

Sales professional with comprehensive understanding of automotive industry, adept at identifying customer needs and delivering tailored solutions. Known for fostering collaborative team environments and consistently meeting sales goals through effective communication and adaptability to changing market conditions. Extensive product knowledge and strong interpersonal skills ensure high customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

ACURA OF ALHAMBRA
03.2023 - Current
  • Deliver vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork
  • Introduced customers to the service department to emphasize to them the quality and efficiency of service repairs and maintenance
  • Handle all incoming internet leads as well as incoming phone calls and walk-ins
  • Work with internet leads and have customers committed to show up for an appointment
  • Engaged with casual shoppers to provide information about new vehicles and recommend trading in their current vehicle, to increase sale opportunities for the store
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Sparked social conversations with customers to provide a friendly, atmosphere and smooth shopping experience
  • Answered customer questions in person, through email, and over phone to maximize customer service

AUDI SERVICE CENTER
10.2021 - 03.2023
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Managed the implementation of an enterprise format for clients in need of transportation
  • Assisted in loaning out rental cars and taking care of all damaged loaners
  • Called insurance companies, took care of claims, and made sure all DMV tags were taken care of
  • Cashiered all clients servicing their vehicles
  • Documented all money coming in and out of Audi
  • Was the first impression for guests and directed them to the correct department
  • Addressed client concerns over the phone
  • Provided any incentives for clients to guarantee the best overall customer service

Broker

Veronicas Insurance
01.2020 - 10.2021
  • Worked as a broker providing customer service and business tactics in order to meet a monthly quota
  • Offering services such as life insurance, health insurance, and DMV services
  • Being on time in order to complete morning and closing routines
  • Creating leads within prospective customers in order to keep a high rate of clientele
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs

Education

Associate Degree -

Santa Monica College
07.2021

High School Diploma -

Alliance Ouchi- O’Donovan 6-12 Complex
06.2019

Skills

  • Customer service
  • Friendly, positive attitude
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

ACURA OF ALHAMBRA
03.2023 - Current

AUDI SERVICE CENTER
10.2021 - 03.2023

Broker

Veronicas Insurance
01.2020 - 10.2021

High School Diploma -

Alliance Ouchi- O’Donovan 6-12 Complex

Associate Degree -

Santa Monica College

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Abril Jasso