Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abril Mendoza

Orlando,FL

Summary

Dynamic professional with a proven track record, enhancing customer experiences and boosting sales through exceptional service and engagement. Skilled in bilingual communication and data entry, adept at fostering positive relationships and excelling in multitasking environments. Demonstrates a proactive approach to customer satisfaction and teamwork, significantly contributing to company success.

Overview

3
3
years of professional experience

Work History

Salesperson/ Train Driver

Pearl Express Trains
Orlando, FL
03.2024 - Current
  • Operated and drove a children’s train safely, ensuring an enjoyable and secure experience for passengers, particularly for children.
  • Engaged with customers to promote and sell train rides, effectively increasing sales and revenue.
  • Provided exceptional customer service by interacting positively with children and families, creating a welcoming, and friendly atmosphere.
  • Managed the ride experience from start to finish, including ticket sales, boarding passengers, and taking high-quality souvenir photos.
  • Handled transactions and sales of photos, contributing to an enhanced guest experience and additional revenue streams.
  • Prioritized safety at all times, adhering to operational guidelines, and monitoring passenger behavior during the ride.

Cashier

Planet Smoothie
Orlando, USA
04.2022 - 03.2024
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Used the POS system to enter orders, process payments, and issue receipts.
  • Built relationships with customers to encourage repeat business
  • I greeted customers entering the store and responded promptly to customer needs.

Virtual Assistant

JVA House Cleaners
09.2021 - 01.2022
  • Built and maintained excellent customer relationships through timely responses to inquiries, and going above and beyond to accommodate unusual requests.
  • Supported company leaders by scheduling appointments and organizing the itinerary.
  • Assisted coworkers and staff members with special tasks on a daily basis.

Virtual Assistant

Juan Ramos Law Group
08.2021 - 11.2021
  • Conferred with customers by telephone, chat, or email to provide information.
  • Completed business correspondence, transcription, and data entry.
  • Monitored emails, organized the inbox, and prioritized messages for the supervisor.

Education

Associate of Arts - Psychology

Valencia College
Orlando, Fl
12-2025

High School Diploma -

Center High School
Antelope, CA
05.2020

Skills

  • Bilingual
  • Customer Service
  • Data entry
  • Tech savvy
  • Call handling
  • Script adherence
  • Verbal and written communication
  • Proactive Engagement
  • Teamwork and collaboration
  • Multitasking capacity
  • Positive attitude

Languages

  • Spanish, Native
  • English, Bilingual

Timeline

Salesperson/ Train Driver

Pearl Express Trains
03.2024 - Current

Cashier

Planet Smoothie
04.2022 - 03.2024

Virtual Assistant

JVA House Cleaners
09.2021 - 01.2022

Virtual Assistant

Juan Ramos Law Group
08.2021 - 11.2021

Associate of Arts - Psychology

Valencia College

High School Diploma -

Center High School

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Abril Mendoza